AdSense Publishers Earning $25/Week Or More Get Email Support

AdSense publishers earning more than $25/week will now have the option to contact Google by email when they have problems or questions, according to an FAQ item discovered in a WebmasterWorld forum thread.

These publishers can request email support by filling out contact forms that will appear for them in the Help Center. Smaller publishers will still need to rely on forums and the Help Center.

The new investment in support brings to mind when Google announced last year it would let all AdWords advertisers call a phone number for free support. After that announcement, the company tested providing phone support for some AdSense publishers, but, for now, the email support seems to be the most personal service available to publishers that aren’t huge, but aren’t tiny, either.

It’s not clear what level of service will be available to those publishers via email, but posters on WebmasterWorld indicate that some are getting replies in less than a day, after being promised a response within 48 hours.

Related Topics: Channel: Display Advertising | Google: AdSense

Sponsored


About The Author: is executive features editor of Marketing Land and Search Engine Land. She’s a well-respected authority on digital marketing, having reported on, written about and worked in digital media and marketing for more than 10 years. She is a previous managing editor of ClickZ and has worked on the other side of digital publishing, helping independent publishers monetize their sites in her work at Federated Media Publishing.

Connect with the author via: Email | Twitter | Google+ | LinkedIn



Marketing Day:

Get the top marketing stories daily!  

Share

Other ways to share:
 

Read before commenting! We welcome constructive comments and allow any that meet our common sense criteria. This means being respectful and polite to others. It means providing helpful information that contributes to a story or discussion. It means leaving links only that substantially add further to a discussion. Comments using foul language, being disrespectful to others or otherwise violating what we believe are common sense standards of discussion will be deleted. You can read more about our comments policy here.
  • http://www.decryptoblog.com/ Sumit Jha

    This is a great support feature rolled out by Google.

  • http://www.letmeclear.com/ Chiranjeev

    One of the nice feature… Waiting for such step from Google.

Get Our News, Everywhere!

Daily Email:

Follow Marketing Land on Twitter @marketingland Like Marketing Land on Facebook Follow Marketing Land on Google+ Subscribe to Our Feed! Join our LinkedIn Group Check out our Tumblr! See us on Pinterest

 
 

Click to watch SMX conference video

Join us at one of our SMX or MarTech events:

United States

Europe

Australia & China

Learn more about: SMX | MarTech


Free Daily Marketing News!

Marketing Day is a once-per-day newsletter update - sign up below and get the news delivered to you!