• http://www.callboxinc.com/ Amber King

    It is good that businesses are taking initiative to extend their customer service to social networks. Consumers these days are online everyday and what they share can be seen and spread in an instant. As business, we should be on alert on this.

  • http://www.ramkrshukla.com/ Ram Krishna Shukla

    Companies are using Social Media platforms as a Sales and awareness support and building there brands…. moderation & engagement are still the major challenges towards SMPs…

  • Jahid Hasan

     Thanks for your kind information.

  • RajaAdwords

    Yes, social media like facebook is so powerful as a bridge forward to success business and facebook got a credit from his fans and now very popular in the world.

  • gerri50

    Air New Zealand is doing an amazing job with their social media efforts and I feel they should have been included in the study

  • http://twitter.com/klmsucks1 klmsucks

    being active does not mean that the service is any good. If the social media team does anything via their Flying  Blue then service still sucks