B2B Marketing Automation Platforms: A Marketer’s Guide
Marketing organizations of all sizes are being inundated by data from multiple digital marketing channels and an increasing number of consumer devices. Faced with challenging market dynamics and increasing ROI pressure, more B2B marketers are using marketing automation platforms to manage complex, multi-touch buyer ecosystems.
If you are a B2B marketer looking to adopt a marketing automation software platform, this report will help you through the decision-making process.
Editor’s Note: The following is an excerpt from "B2B Marketing Automation Platforms: A Marketer’s Guide," published by our sister site Digital Marketing Depot. You can download the report here free.
B2B Marketing Automation Market Overview
Although email marketing continues to be a core capability for B2B marketing automation platforms, the market is rapidly evolving from an email marketing focus to integrated marketing functionality that provides multichannel data collection and storage, campaign development and execution, and ROI analysis and reporting. Ultimately, the goal is to provide marketers with the ability to build, track, and manage digital campaigns, and monitor the flow of leads.
Virtually every marketing automation platform provides three core capabilities: email marketing, website visitor tracking, and a central marketing database. From there, vendors begin to differentiate by providing additional tools – that may be included in the base price or premium priced – that offer advanced functionality.
The Pros and Cons of B2B Marketing Automation
Regardless of your company’s size and marketing sophistication, marketing automation tools can provide the following benefits to the organization:
- Increased marketing efficiency.
- Enhanced ability to generate more and better qualified leads.
- A multichannel view of prospect behavior.
- Better alignment of sales and marketing goals.
- Improved lead conversion and ROI.
Some of the challenges to be aware of with marketing automation include:
- Complicated and time-consuming implementation and onboarding.
- Under-utilization of platform features that lead to it only being used for email marketing.
- Sales and/or marketing resistance to changing marketing processes can impede platform adoption and efficiency.
The Benefits of using B2B Marketing Automation
The proliferation of digital channels has made it increasingly difficult for B2B marketers to accurately target prospects and customers with the right messages at the right times. Prospects are managing more of the buying process themselves, creating decision short lists by researching brand websites and social channels – without ever speaking to a sales rep. To be effective, marketers must be creative, targeted, and aligned with sales goals; they must also have greater visibility into buyer attributes and behaviors.
Faced with these challenging market dynamics and increasing ROI pressure, B2B marketers at companies of all sizes can gain these benefits from a marketing automation platform:
Increased marketing efficiency. Automating time-consuming, manual tasks around content creation, management and personalization, campaign scheduling and execution, data hygiene (i.e. duplicate or inconsistent data residing in various silos), communication with sales, and lead nurturing saves time and improves productivity.
Enhanced ability to generate more and better qualified leads. Marketing automation can combine multiple criteria, including demographic and behavioral data (pages visited, downloads, filled out forms), with a lead scoring system, to generate and identify sales- qualified leads.
A multichannel view of prospect behavior. Today’s marketing automation platforms are integrating multiple channels to create more comprehensive prospect profiles and more holistic views of prospect behavior.
Better alignment of sales and marketing goals. Marketing automation software can help to align sales and marketing efforts to ensure that sales reps are working with sales-ready leads. By working cooperatively to set scoring parameters and define qualified leads, sales and marketing become one team. Marketing works on building relationships with early- stage leads to enable sales to focus their efforts on the most highly qualified prospects.
Improved lead conversion and ROI. According to Forrester Research, B2B marketers that implement marketing automation experience a 10% increase in their sales-pipeline contribution.
Virtually all marketing automation platforms offer SaaS-based pricing, meaning software is licensed by the customer and hosted by the vendor. Several vendors targeting the enterprise market also offer on-site installation and implementation services. Pricing is often based on the number of contacts in the marketing database, the number of email marketing messages sent each month, and/or the number of users. Most vendors require annual contracts, and may offer discounts in exchange for the longer-term commitment.
Step One: Do You Need A Marketing Automation Platform?
Deciding whether or not your company needs a marketing automation platform calls for the same evaluative steps involved in any software adoption, including a comprehensive self-assessment of your organization’s business needs, staff capabilities, management support, and financial resources. Use questions such as the following as a guideline to determine the answer.
- What kind of marketing automation toolset do we need? Marketing automation is not a one-size-fits-all solution; it’s important to find the right fit.
- What are our goals? It is critical to know up front what your goals for the marketing automation system are and bring key stakeholders together to establish them.
- Does management support this purchase? Every marketer should have an executive sponsor to secure support at the C-level.
- Do we have the internal skill set and staff necessary? To maximize your ROI, internal staff will need training and a willingness to develop and execute new business processes.
- How will we measure success? This is one of the toughest questions, and ties in directly to understanding why you are adopting a marketing automation platform. Set benchmarks that will help evaluate the success of the automation.
- Have we realistically assessed the cost? Some marketing automation platforms are all inclusive, while others feature an array of add-on tools and services that can significantly increase costs.
Step Two: Identify and Contact Appropriate Vendors
Once you have determined that marketing automation software makes sense for your business, spend time researching individual vendors and their capabilities. Make a list of all the marketing capabilities you currently have, those that you would like to have, and those that you can’t live without. This last category is critical, and will help you avoid making a costly mistake. Once you’ve done the necessary research, narrow your list down to those vendors that meet your criteria. Submit your list of the marketing capabilities you’ve identified, and set a timeframe for them to reply. (Whether or not you choose to do this in a formal RFI/RFP process is an individual preference, however be sure to give the same list of capabilities to each vendor to facilitate comparison.) From the RFP responses, you should be able to narrow your list down to three or four platforms that you’ll want to demo.
Step Three: Scheduling the Demo
Set up demos with your short list of vendors within a relatively short timeframe after receiving the RFP responses, to help make relevant comparisons. Make sure that all potential internal users are on the demo call, and pay attention to the following:
- How easy is the platform to use?
- Does the vendor seem to understand our business and our marketing needs?
- Are they showing us our “must-have” features?
Other questions to ask each vendor include:
- How easy is it to integrate this software into my organization?
- What is the on-boarding process?
- How long does implementation take?
- What kind of support and training are included?
- How do I maximize adoption in my organization?
- How do you tie the technology to strategy? i.e., what are the most important KPIs?
- Do current customers utilize the full functionality?
- Can we do a test run for a few days on our own (i.e., a free trial)?
Don’t hesitate to ask for a demonstration of the specific capabilities that you have identified in your RFI/RFP. Consider requesting product demos showing basic tasks and demonstrating core reports.
Step Four: Check References, Negotiate a Contract
Before deciding on a particular vendor, take the time to speak with one or two customer references, preferably someone in a business similar to yours. The marketing automation vendor should be able to supply you with several references. Use this opportunity to ask additional questions, and to find out more about any questions that weren’t answered during the demo. Make sure that the person you’ve been referred to is someone who is a primary user of the platform.
Although not all vendors require an annual contract, many do. Once you’ve selected a vendor, be sure to get in writing a list of what technology and support are covered in the contract. Ask about what kinds of additional fees might come up. Are there charges for custom design, if so, how much? What is the hourly charge for engineering services, and is there a minimum? What partner organizations are available to install and integrate the platform? If we need to train a new hire mid-year, what will that cost? Obtaining the answers up front – and having them in writing – will ensure fewer surprises or additional costs down the road.
- Table of Contents
- Scope and Methodology
- B2B Marketing Automation Market Overview
- B2B Marketing Automation Market Trends
- B2B Marketing Automation Capabilities
- Choosing a B2B Marketing Automation Platform
- Vendor profiles
- View complete Table of Contents
Companies that have downloaded this report:
- Act-On Software
- Adobe Campaign
- IBM Marketing Cloud (formerly Silverpop)
- Oracle Eloqua
- Salesforce Pardot
- Teradata Integrated Marketing Cloud
- Act-On Software
- Adobe Campaign
- IBM Marketing Cloud
- Mapp Digital
- Oracle Eloqua
- Salesforce Pardot