Missing Facebook Page Insights? Users Reporting Only Seeing Data Up To May 15

Facebook LogoFacebook Page owners are reporting that they cannot view Insights data beyond May 15. When the first reports started appearing in a Facebook Community Forum thread, many users commented that their data was only viewable up to May 13. Since the initial complaints posted this past Tuesday, some users are now seeing Insights data up to May 15.

The Next Web received confirmation from Facebook that they are aware of the problem and are working to resolve the issue. A Facebook spokesperson told TNW, “Page Insights data from May 13 onward is currently delayed in Page Insights. This is a known issue, and we are working to update our systems ASAP.”

According to a comment thread on Facebook’s Insights Page, users are obviously frustrated not only because they cannot view their page insights, but also because of the lack of response from Facebook. Marketing Land’s own social media director confirmed our Facebook Page Insights do not include data beyond May 15.

FB Insights Thread

Related Topics: Channel: Social Media Marketing | Facebook | Facebook: Insights | Facebook: Pages | Social Media Marketing | Top News


About The Author: is Third Door Media's General Assignment Correspondent, and reports on the latest news and updates for Marketing Land and Search Engine Land. From 2009 to 2012, she was an award-winning syndicated columnist for a number of daily newspapers from New York to Texas. With more than ten years of marketing management experience, she has contributed to a variety of traditional and online publications, including MarketingProfs.com, SoftwareCEO.com, and Sales and Marketing Management Magazine. Read more of Amy's articles.

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  • Brenda Ellison

    Our Facebook page has been missing insights the 15th too and yes, previously it was the 13th. What I don’t understand is how this very important social media company that has already struggled with page insights problems can let these kinds of issues persist.

    It’s bad enough to have good portions of our posts not shared because we are not paying to promote them. You can almost see it in the insights (what there are of them) and of course fans asking us why we haven’t been around when we are there every single day.

    Even more annoying are the continual pop outs asking you to promote your page. Really? It’s a sure sign for us to start developing all other major forms of social media…..and they are out there.

    They certainly have the money to invest in a team of experts to update, improve and continually monitor their processes. Stop developing new ways to make money and improve what you are not doing so well.

    This from a young man who said “Facebook will always be Free” forgot to add some insights into his redirected path.

  • philip

    for me, my metrics has been going down.. it seems there was an algorithm change..

  • http://www.pantagonesatellite.co.in/ Pantagone Satellite


  • http://twitter.com/TotalSocialSln TotalSocialSolutions

    Are they all updated now? I just checked one client’s insights, and everything seems to be updating beyond the 15th.

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