Google Recruiting “City Experts” To Get More Local Reviews

Google City ExpertsGoogle appears to be trying to create its own version of Yelp’s Elite Squad, a community of trusted high-volume review generators. A solicitation appeared in Google+ asking people to become “City Experts.”

Here’s the text of the Google message:

Do you love to review places around your city and share your opinion with others?  Our new Google City Experts program gives top reviewers (users with at least 50 high quality reviews, and at least 5 reviews in the current month) special perks like event invitations, custom swag, special access to contests and more.

Users opt-in with their Google+ accounts.

To qualify as a City Expert you have to be among “the most active users on Google Maps who write reviews and upload photos of local places” (50 reviews, 5 reviews per month). Perks or rewards include the following:

  • Access to fun, exclusive events in their local areas
  • Free custom swag
  • Special online recognition

The following cities are currently available: Austin, Birmingham (UK), Bristol (UK), Chicago, Edinburgh, London, New York, Portland (OR), Phoenix, Raleigh-Durham, San Francisco and Sydney. Google says on its City Experts page that it hope to add more places soon.

Anecdotal evidence suggests Google is struggling to get local reviews and the company is trying a number of things. My reading is that Google is also ambivalent about the future of Zagat, notwithstanding its recent relaunch of and related mobile apps.

Yelp’s early use of community building and offline events was a key factor in its success in San Francisco and then later cities. The Yelp Elite Squad consists of people that Yelp considers “role models” in terms of content creation and conduct on the site. It’s essentially an incentive and loyalty program. Elite Squad members are also more trusted by Yelp than “ordinary reviewers.”

I suspect Google will test the concept, see how many qualified people respond and how successful the program is in generating quality reviews.

Related Topics: Channel: Social Media Marketing | Google: Maps | Top News | Yelp


About The Author: is a Contributing Editor at Search Engine Land. He writes a personal blog Screenwerk, about SoLoMo issues and connecting the dots between online and offline. He also posts at Internet2Go, which is focused on the mobile Internet. Follow him @gsterling.

Connect with the author via: Email | Twitter | Google+ | LinkedIn

Marketing Day:

Get the top marketing stories daily!  


Other ways to share:

Read before commenting! We welcome constructive comments and allow any that meet our common sense criteria. This means being respectful and polite to others. It means providing helpful information that contributes to a story or discussion. It means leaving links only that substantially add further to a discussion. Comments using foul language, being disrespectful to others or otherwise violating what we believe are common sense standards of discussion will be deleted. You can read more about our comments policy here.
  • Colin Guidi

    Ok… so how can Google solicit a review team, but then update its Google+Local review filters to remove reviews from SMBs that Google believes were solicited?


  • Oremo Ochillo

    I find it very interesting some of the cities they picked for this in the US. For instance picking Portland over Seattle. Also Raleigh over Charlotte

  • Oremo Ochillo

    Google really should have purchased Yelp when they had the chance. I think the key to this taking off is Google being able to build a community with the “cool factor”. It is what their local reviews have been lacking and why I think Yell gets so many more local reviews.

  • Dain Binder

    An excellent play by Google! It will probably drive more reviews and make Local even better.

  • Dain Binder

    I agree Oremo. The amount of data they could have integrated with Google Local would have been well worth it.

Get Our News, Everywhere!

Daily Email:

Follow Marketing Land on Twitter @marketingland Like Marketing Land on Facebook Follow Marketing Land on Google+ Subscribe to Our Feed! Join our LinkedIn Group Check out our Tumblr! See us on Pinterest


Click to watch SMX conference video

Join us at one of our SMX or MarTech events:

United States


Australia & China

Learn more about: SMX | MarTech

Free Daily Marketing News!

Marketing Day is a once-per-day newsletter update - sign up below and get the news delivered to you!