Google Tries To Shed Kafka-esque Image By Working With AdSense Publishers Around Invalid Clicks

Working with Google to deal with alleged policy violations can sometimes be Kafkaesque for AdSense publishers, with accusations of invalid activity coming down from on high with little explanation or understanding. In acknowledgment of this history, Google says it is undertaking to be more proactive and positive in its dealings with publisher partners regarding click fraud and invalid clicks.

Any improvement in this arena will likely be received very positively by publishers. Even if they haven’t had their own account disabled by Google because of suspected fraudulent activity, they’ve likely heard frightening stories of publishers being suddenly cut off from a large source of revenues without much recourse.

Probably most important to publishers will be additional information in notifications when Google detects invalid activity occurring on their AdSense account. If Google suspects clicks on a publisher’s site to be fraudulent, it typically has sent an email and put a notification in the publisher’s account. Now that email will contain additional information to help the good guys rectify any inadvertent problems.

“We’ve made notifications more informative. They used to be sufficiently cryptic that people have compared them to a Franz Kafka story,” Jonathan Bellack, a product management director at Google, told me. “We’ve taken that to heart.”

Bellack notes that the company has to tread a fine line between providing sufficient information, and providing so much information that bad actors could use it to circumvent Google’s security measures.

Secondly, Bellack says the appeal form — which publishers fill out when they think they’ve been unfairly accused of generating invalid activity — has been revamped to collect more useful information.

Additionally, a publisher’s tenure will now be given more weight when invalid activity is detected. If a publisher has been successfully running AdSense ads for years, with no problems, their account will likely be suspended, rather than terminated, when Google finds invalid activity. The company also says it would like to work directly with more publishers to resolve issues before disabling an account is necessary.

The company is also beefing up its self-service tools to make AdSense policies clearer, so publishers can watch videos, read FAQs, go through “AdSense Academy” and peruse checklists to prevent or quickly correct any policy violations.

Related Topics: Channel: Display Advertising | Google: AdSense


About The Author: is executive features editor of Marketing Land and Search Engine Land. She’s a well-respected authority on digital marketing, having reported on, written about and worked in digital media and marketing for more than 10 years. She is a previous managing editor of ClickZ and has worked on the other side of digital publishing, helping independent publishers monetize their sites in her work at Federated Media Publishing.

Connect with the author via: Email | Twitter | Google+ | LinkedIn

Marketing Day:

Get the top marketing stories daily!  


Other ways to share:

Read before commenting! We welcome constructive comments and allow any that meet our common sense criteria. This means being respectful and polite to others. It means providing helpful information that contributes to a story or discussion. It means leaving links only that substantially add further to a discussion. Comments using foul language, being disrespectful to others or otherwise violating what we believe are common sense standards of discussion will be deleted. You can read more about our comments policy here.

Comments are closed.

Get Our News, Everywhere!

Daily Email:

Follow Marketing Land on Twitter @marketingland Like Marketing Land on Facebook Follow Marketing Land on Google+ Subscribe to Our Feed! Join our LinkedIn Group Check out our Tumblr! See us on Pinterest


Click to watch SMX conference video

Join us at one of our SMX or MarTech events:

United States


Australia & China

Learn more about: SMX | MarTech

Free Daily Marketing News!

Marketing Day is a once-per-day newsletter update - sign up below and get the news delivered to you!