• http://metzmiranda.wordpress.com/ Metz

    Nice!

    There are varieties of customers in the world, meek, aggressive, high-roller, opportunist, and chronic complainer customer.

    I hate them all! Unfortunately, sometimes I alter into one of them whenever I do not like the service of a certain business.

    These people are difficult to be avoided if you do not know how to build a relationship with them. Nevertheless, you can face them the right way if you recognize what they are trying to say.

    I have shared this comment in the content syndication and social bookmarking and networking website for Internet marketers – kingged.com where this post was found.

  • http://www.liveperson.com Terra Walker Mrkulic

    Nice post, and graphic! We agree that social media is a key customer service channel for today’s digital consumer. People like to share brand experiences with friends, family and co-workers. For this reason, online reputation is more important than ever. And, no matter how great a brand’s customer service, complaints are bound to happen. It’s how your brand responds that truly matters. If you’re interested, I recently wrote a post on preventing, identifying and engaging unhappy customers on social media (plus how to create positive social buzz). I’d love your feedback! http://www.liveperson.com/connected-customer/posts/3-ways-prevent-identify-and-engage-unhappy-customers-social-media