Is someone talking about your brand? Relax. Chances are, it’s positive. And, it’s happening offline. But web site information is a close second to word-of-mouth as influencing decisions. Want a recommendation? Have good customer service.
These stats and more were assembled into an infographic from WOMMA, the Word Of Mouth Marketing Association:
Want the infographic for yourself? You’ll find it here: Infographic – The Word and the World of Customers.