Analytics is a set of statistics that shows how visitors interact with a website. From a marketing perspective, analytics is used to learn what strategies and tactics have worked (or not).

An Expensive E-Commerce Game: Product Page Roulette

image_thumb41 Like so many online shoppers, we sometimes have trouble making buying decisions here at Conversion Sciences. However, most online shoppers don't have access to the special tools we have here in the lab. This is a story about how we used our optimization tools to tell us which website we should buy from. There are some important lessons here for you if you work on an e-commerce site. Roulette is a game of chance. Your product pages shouldn't be a game of chance. Product Page Roulette is a geeky game we invented to tell us which sites are gambling and which are changing the odds by testing [...]


4 Data-Fueled Insights On How People Are Using Gmail’s Tabbed Inbox This Holiday Season

How Gmail Users Configure Tabs The Christmas shopping season is officially upon us. Inboxes are stuffed with special email promotions that will hopefully result in stuffed stockings on Christmas day. Maybe not Gmail inboxes, though. Will Gmail's new tabs be the Grinch that stole Christmas from email marketers this year? Some businesses have publicly speculated and decried the new interface, saying that Gmail is already destroying their business -- with the new tabbed inbox resulting in declining open rates and declining sales. You can't blame businesses for speculating on how the new inbox may affect email marketing effo [...]


Marketing Technologists Are The Secret Weapon Of Conversion Optimization

Marketing Savvy vs. Tech Savvy I've been working in the conversion optimization space for over seven years. (My company offers a software platform for creating and testing app-like, conversion-oriented landing pages and microsites.) While I am continually amazed by the innovative tactical ideas that people working in conversion optimization invent, regular readers of my column may note that I tend not to talk about them here. Instead, I gravitate toward broader concepts, such as agile marketing and developing a culture of testing (or both). Why? Because over the past seven years, with the benefit of seeing hundreds [...]


Behavior Flow: Better Insights, Better Marketing

google-analytics-icon-250px While there are thousands of different pieces of data available in Google Analytics, unfortunately there aren't thousands of hours in each month for us to slice and dice this data into something useful. Our time limits mean actionable data need to be right at our fingertips -- not always easy with a program that grows more robust as time passes. So how do we solve the problems we face? Is traffic not engaging with your website? Are particular channels not impressed with what you're offering? Do you even know how to tell if those channels are performing well? Help is here! Behavior Flow was a [...]


Using Proxy Metrics As KPIs? Learn The Myths & Limitations

funnel There are various marketing channels today, some more suited for building awareness and brand equity while others are better for direct response. However, the reason marketers invest in any given marketing channel is the belief that it will eventually lead to revenue gains, whether in the short or long term. In an ideal world, we would be able to assess the exact revenue impact of each marketing campaign regardless of channel; but, we know this to be difficult in reality. However, marketing has become increasingly quantified in the past decade, with digitization allowing for attribution of [...]


How To Use Paid Search To Aid Your SEO

shutterstock_77883016-test A lot has changed in the world of search marketing over the last year. From Enhanced Campaigns to Hummingbird and not provided, search marketers have had to rethink and re-calibrate their strategies significantly. Some changes caused more uproar than others; but, one thing has become increasingly clear: the art and science of both SEO and paid search, respectively, are on a crash course, and a consolidated strategy is required to get the most out of both channels. At my agency, we've been working on ways to get more creative with our PPC campaigns in order to directly benefit our SEO effort [...]


Calls Are A Timeless Performance Metric

ML_Image_Nov2013 Consumers' research and purchase patterns have been changing rapidly, keeping marketers on their toes as they modify multimedia ad programs to meet their latest needs. Despite this evolving state of media engagement, the phone call remains a "go to" consumer response across multiple media -- and thus represents a strong conversion indicator for many local and national businesses. In fact, our recent xAd/Telmetrics Mobile Path to Purchase Study showed that for the Insurance category, phone calls are the top way mobile searchers convert, whether by calling a local or national agent. Me [...]


How To Design Analytics Dashboards From Google Webmaster Tools Data

google-analytics-icon-250px SEO Chaos! That was my topic last month. Ever since Google blacked out keyword-level data, people have been scrambling to substitute or replace it. Not surprisingly, I received a lot of emails about that article, asking how to use Google Webmaster Tools (WMT) data as a replacement source. The general answer is that you can't use WMT data as a true replacement data source. That's because Google Webmaster Tools does not collect any information about user engagement on your site. Instead, it collects user behavior on the search results page. However, you can use your WMT data as a proxy. (H [...]


Marketing Power Processes: Tracking Email To The Dollars

mobile-email-featured This is another article in a series I'm calling "Power Processes." Power Processes not only make marketers better, they demonstrate their contribution to the bottom line visibly and measurably . Ignore Open Rates & Click-Through Rates If there is one theme in our Power Process series it is this: Measure results to the dollars. Open rates and click-through rates don't give you the true performance of your emails. They also don't let your team take credit for keeping the accountants busy. We recently did an analysis of one of our e-commerce client's email campaigns. They had been tes [...]


Google Finally Turns To Nielsen To Attract TV Ad Budgets, Following Twitter, Facebook

google-nielsen The more things change, the more they stay the same. Nielsen, the ratings firm that has long acted as the arbiter of audience metrics for TV advertisers, has seen demand for its services for online reporting rise among brands and agencies. Google has balked at allowing Nielsen's online campaign reporting  tags to be placed on its sites, which include leading online video site YouTube. Advertisers looking to buy on audience guarantees through OCR have walked away from YouTube deals. Now, Google is changing its tune as it steps up efforts to court brand advertisers. The company is testing [...]


DemandBase Launches Cookie-Less B2B Retargeting Solution

Deamandbase retargeting b2b Today, B2B online targeting and personalization platform DemandBase is launching a solution that allows B2B advertisers to retarget to  the companies that visit their websites. Based on the corporate IP address, DemandBase identifies the company a web visitor is from in real-time and then, depending on the actions they take on the site, programmatically retargets customized ads to that company through exchanges such as Google and RightMedia. The triggers used to inform where a company is in the buying cycle include visits and pages viewed across a target company, the time and frequency of [...]


Comprehensive Guide To Creating Branded Templates In Excel

Webmaster Developer Tools color picker Wrapping up my series on dashboards, I want to address an issue I see in just about every spreadsheet I've seen in my career as a marketer: using Excel's (hideous) default formatting for visualizations. You've seen them … the blue and red charts are particularly unforgivable. Worst of all, sticking with Excel's default formatted table and pivot table styles can also be discordant, especially if you are a brand with your own panoply of branded colors. So, let's see if we can remedy that with this post and make the digital world more beautiful. Customizing Chart Formats If you haven't [...]


The Most Overlooked Email Marketing Strategy: Segmentation

email-featured I get questions all the time from marketers looking for advice on their email campaigns. How can we run better campaigns? How can we improve opens and clicks? Should we use HTML templates or plain text? How often should we email? …and so on. Time and again, I've noticed that email marketers rarely focus on the one thing that always helps to increase conversions: segmentation. Here is a question: Do you like personal attention? So do your recipients! Segmenting your emails means sending each individual customer the right email for them at this moment. Fortunately, segmentati [...]


No, Really, You Should Test That

You Should Test That by Chris Goward "You should test that." It's a phrase that Chris Goward, founder and CEO of marketing optimization agency WiderFunnel, has probably uttered at least a thousand times. Having participated on a number of conference panels with Chris over the years -- a real treat, by the way, if you ever have the opportunity to hear him present -- I've personally heard him give that answer to a number of great questions from the audience. Should I use complementary colors for my call-to-action buttons? Should I have site navigation on my landing page? Should I use a product image or a photo of a person [...]


3 Paid Search Tips For A Successful Holiday Season

holiday stockings With Black Friday and Cyber Monday around the corner, it is high time search marketers got their paid search program ready to scale up efficiently. Here are three tips you might want to consider in order to get the most from the holidays in paid search. 1. Analyze Top Holiday Search Queries & Build Seasonal Campaigns The first piece of the puzzle for a successful holiday-season strategy is to first focus on the editorial strategy. Here are a couple of thoughts: In AdWords, you can begin with a search query report from 2012 and identify those top queries around Black Friday/Cyber [...]


What Happens After The Conversion

Somebody visited my website! Now what? Woohoo! Someone filled out a form for your whitepaper or webinar! You've given them what they asked for, but now what? This one conversion probably doesn't make them a customer. Should you rush to have a sales person call them to schedule a demo? What do you really know about this person, and should you spend your time trying to turn them into a new customer? In my last article, Rethinking The Lowly Thank You Page, I talked about things you need to do to create a better conversion experience with your audience. But, as you can imagine, there is much more to it if you really want to exce [...]


Is Not Provided A Good Thing?

content-marketing-featured It’s been a few weeks since Google rocked our worlds and stripped keyword-level data from the referrer, so it’s time to examine the fallout and see what’s changed in the world of search marketing. Surprisingly, not much. Keywords were beacons of insight – fantastic beacons – but keywords were a double-edged sword leading us to create content that unnecessarily repeated specific terms for an ideal keyword density. Writing for a bot rather than for the user is not optimizing for user experience, so Google did something about it. Google head spam-fighter Matt Cutts said it himself: [...]


Quantifying The Reach-Efficiency Tradeoff In Facebook Advertising

Any marketer that has tried running paid advertising campaigns on Facebook knows it is one of the most complex auction-based ad marketplaces that exist today. Constantly moving targets, rapid ad fatigue, and lack of transparency around the effects of bids and budgets on performance make it difficult to optimize these campaigns. However, sophisticated optimization strategies are impossible without understanding the mechanics of how ads are served on Facebook. To this extent, we examined performance of over 500 Facebook ads over a 3-month period in order to shed some light on how the Facebook [...]


Google To Upgrade All To Universal Analytics, But There’s A D-I-Y Upgrade Tool Coming First

google-analytics-icon-250px If you've been jonesing to upgrade from regular, old boring Google Analytics to the shiny, new Universal Analytics, Google has announced a new, two-step upgrade. The upgrade involves a new tool that will be available "in the coming weeks" in the admin section of all Google Analytics accounts. The screenshot below shows what it'll look like. Clicking the blue "Transfer" button starts a 24-48 hour process. When that's over, upgrading the tracking code on your website(s) completes the transfer and opens the website to all of the features of Universal Analytics. Upgrade ... Or Google [...]


Russian Search Engine Yandex Launches Free Analytics Tool To Track Metrics For Its 25 Apps

Yandex Russian search engine Yandex announced today a new mobile app analytics tool, Yandex Metrica for Apps. According to the announcement, the analytics solution is a free tool available to mobile developers worldwide, allowing them to create personalized app-audience profiles and usage reports. Russia's largest search engine confirmed its new mobile app analytics solution was built to work on Android, iOS and Windows Phone platforms. With 25 different apps "enjoyed by millions" on various mobile devices, Yandex says: The main reason why we made an app stats tool from scratch, instead of using [...]


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