Everything you need to know about email marketing. Browse our most recent news stories about how changes in user email services may impact traditional email marketing tactics. Learn about new trends in email marketing, best practices for leveraging email platforms and get tips for increasing email response rates, email engagement and ROI. Refer to our library of How To Guides for email marketers.

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The ABCs Of A/B Testing

Testing should be at the core of your email marketing program. Not only does it help you understand the impact you’re making, but it gives you a much fuller understanding about your customers’ behavior and preferences. It not only tells you where you've been, but where you should (and shouldn't) go with your campaigns. A/B testing is the simplest, most straightforward testing method available. Most of you probably understand what A/B testing entails, but for those who don’t: A/B test is a process through which you provide different versions of an email to statistically significant [...]


3 Ways To Get In Your Customers’ Heads — And Stay In Their Inboxes

Email overload and inbox fatigue are all too real. But, we all have an "inner circle" of emails we look forward to reading -- you know, the ones we check our spam folders for when we haven't seen them recently. How can you get your emails into that coveted inner circle and -- better still -- keep them there to increase engagement and deliverability? Let's explore three simple ways to do that, with an outstanding email example for each one. 1. Build Momentum From The Welcome Email(s) The welcome email (or email series) is one of the most undervalued tools in the email marketer's bat uti [...]


Infographic: Optimizing Email Marketing For Smartphones & Mobile

mobile graphic Email isn't dead. In fact, it's one of the most popular activities people do on their smartphones and tablets. So are your email messages designed for this on-the-move audience? The folks at GetResponse have created an infographic designed to help you get your email marketing into shape for mobile viewing: Want the infographic for yourself? You'll find it, along with more tips and explanation on making email friendly for mobile devices, here: Email Marketing Mobile Optimization [INFOGRAPHIC]. [...]


3 New Ways To Measure Email Campaign Effectiveness

Almost 70% of all messages in people’s inboxes are non-personal, meaning they are marketing offers, social updates, receipts and more. This is both good news and bad news for marketers. The good news is the inbox is now more of a marketing channel than ever before. The bad news is there is more competition, and marketers need to work extra hard to stand out. Luckily, measuring email campaign performance is moving beyond opens and clicks. New measurements are available that can tell you not only how your campaigns are faring but also what’s working for your competitors. Email Forward [...]


Silverpop Snares $25 Million In New Funding To Fuel Growth

Silverpop Email and behavioral marketing technology provider, Silverpop, has raised $25 million in new funding, led by Escalate Capital Partners and Silicon Valley Bank. The company says it will use the money to fuel continued growth for its marketing automation services. The funding is venture debt, possibly signalling an IPO or acquisition is on the horizon. The company has now raised a total of more than $50 million since launching in 1999. We're told that Silverpop also opted for venture debt to avoid diluting equity. Silverpop CEO Bill Nussey said in the release, “In 2012, we dramatically [...]


Moving From Static To Dynamic: Building Relationship-First Email Creative

Modules In the past, when email marketers noticed a drop in audience engagement, they would increase the volume of email sends, trying to win the attention deficit game by increasing frequency. But this strategy just doesn't work anymore. With the increased usage of mobile devices, smart phones and multi-channel social streams, your customers (or potential customers) now have a wealth of information available at their fingertips around the clock. In fact, it's estimated that three out of four Americans under the age of 35 now check their smart phone or mobile device before even getting out of bed [...]


Email Marketing Metrics Study Identifies Top Performers & Sets Industry Benchmarks

Email marketing automation provider Silverpop released its 2013 Email Marketing Metrics Benchmark study, analyzing key metrics of fourteen different industries in the U.S. and Canada, as well as countries in Europe, the Middle East, Africa and Asia Pacific. When evaluating open rates, CTRs, CTORs and list churn statistics, the top performing vertical industries included education, computer hardware, telecom and electronics, and retail. While the study did not uncover any unexpected metrics, it does offer a series of benchmarks for email marketers to use as a measuring stick against their ow [...]


Merchandising For Email Marketing — Selecting Products and Promotions

How do you decide what products to feature in your emails or which offers to promote in your emails? If you don’t have a process in place that answers these questions, you should. Merchandising for email should be a collaborative process for optimal results. Setting The Promotional Calendar The promotional calendar should be developed with the E-Commerce Manager, Email Marketing Manager, and Product Merchandisers. Any additional, relevant associates should be included, as well. For example, the Mobile Marketing Manager might be a different individual; or, you may have a Brand or Loyalty Ma [...]


Survey: Small & Midsize Businesses Are Spending The Majority Of Their Marketing Budgets On Email

emailmarketing-shutterstock According to a study commissioned by iContact, small and midsize businesses are allocating the largest share of their marketing budgets to email, with more than half spending up to 20 percent of their total marketing dollars on email marketing efforts. Edge Research was commissioned by iContact, an email service provided by Vocus, to conduct an independent study surveying 601 email marketing decision makers at companies with an annual revenue of $1 million to $50 million and no more than 1,000 total employees. Respondents had to be involved in email marketing decisions, have knowledge of ho [...]


Email Is Top Activity On Smartphones, Ahead Of Web Browsing & Facebook [Study]

mobile-email-featured Email is the most common activity that U.S. adults do on their smartphones, with Web browsing and using Facebook a close second and third, respectively. That's according to "Always Connected," a new study from IDC that was done earlier this month and includes responses from more than 7,400 iPhone and Android users between 18 and 44 years old. Facebook sponsored the study, and so much of the data surrounds how Facebook helps users connect with others via their smartphones. According to the study, 78 percent of respondents say they check email on their smartphones, compared to 73 percent w [...]


After You Capture A Lead, What Comes Next?

Example7_CustomerTestimonial Congrats on generating some awesome leads for your sales team! Now what? As marketers, our primary responsibility is to generate qualified leads for sales. However, our job doesn’t stop immediately after we get the leads in the door. Answering the “Now what?” question can be tricky. Just because someone downloaded your ebook or subscribed to your blog doesn’t mean they are ready for your sales team -- in fact, Gleanster Research (pdf download) found that 50% of leads are qualified, but not ready to buy just yet. Effective lead nurturing campaigns can help you move your leads through [...]


Hiring The Email Designer

Best practices and smart tactics go a long way, but the most important part of any successful marketing program – email or otherwise – is building the right team. So, what do you look for when hiring an email designer? Here’s a short list of key factors to help ensure you have the right folks on the job. Web Design Experience This first point is an easy but important one. The pool of applicants who will come in the door with the right email experience already in place is small; so, make sure your potential hire has front-end Web design experience, which will allow them to wear multi [...]


When Subscribers Stop Opening Emails

As you continue to send marketing emails over time, your list continues to grow, and your engagement metrics continue to drop. Over time, the number of long-time subscribers on your list increases. These subscribers have a higher chance of becoming uninterested in your email messages, which they express by failing to open or click. This growing population of unengaged subscribers causes the overall metrics of your emails to drop. So What? ISPs are monitoring email engagement metrics and making decisions based on this. If your subscribers are less engaged than a competitor's, then your email [...]


How Mobile Is Making Us Rethink Email Marketing

Thanks to smartphones and tablets, email marketing has fundamentally changed. Best practices surrounding design and when to send are seeing some of the first major shifts since webmail clients were the dominant email platform. The good news for marketers is that people consume more email now. The bad news is that without the right analytics, most marketers are in real danger of being left behind. Top 100 Retailers’ Email Opens By Platform Return Path looked at the mobile email patterns of the top 100 Internet retailers in the last quarter of 2012 and found mobile, for the first time [...]


Despite Mobile Email’s Growth, 58% Of Email Marketers Not Designing For It

mail-email-icon There's a disconnect between how consumers are reading commercial emails and how marketers are conducting email marketing campaigns. On one hand, there's the report earlier this week that says 41 percent of all commercial email is opened on mobile devices -- a number that's expected to surpass PC/desktop opens by the end of the year. On the other hand, there's the new 2013 Email Marketing Benchmark Report from Marketing Sherpa that says more than half of email marketers aren't designing their emails with mobile devices in mind. Almost 1,100 marketers took the survey and, of that group [...]


4 Reasons I Love Designing Email

[caption id="attachment_34076" align="alignright" width="300"] Image via Shutterstock[/caption] The Valentine’s holiday had me wearing the customary rose-tinted glasses and thoroughly enjoying it, from the candy to the life adventures (our first daughter was born the in wee hours of the 14th). [Editor's note: Congrats, Chris!] It was a reminder, too, that email design is often discussed only in the context of its big brother (Web design) or as an enabler of the great marketing panacea (optimization). We spend a lot of time talking only about challenges in email design, but we can do be [...]


Mobile Email Opens Now 41% & On Pace To Surpass PC By End Of 2013

email-growth-featured The number of commercial emails opened on mobile devices is expected to be higher than PC-based emails by the end of the year. That's according to the latest bi-annual report from the digital marketing agency Knotice, which is based on a sampling of 500 million emails sent in 11 different industry verticals (such as retail, cable and telecomm, etc.). Knotice says 41 percent of commercial emails were opened on mobile devices in the second half of 2012 -- up from 27 percent a year earlier and just 13 percent at the end of 2010. Based on that trend, the company is estimating that more th [...]


Forget Opens: The Stat You Really Need To Track Is Sales

Too many email marketers are focusing on opens. By "opens," I mean open rates, the ratio of people who receive a marketing email to those who actually open it. [caption id="attachment_32689" align="alignright" width="278"] Image via Shutterstock[/caption] Opens are a very popular stat to track, talk about and try to increase. It's great to do those things, but opens aren't the stat that needs the most focus. There is another stat that deserves far more attention, because it shows you if your campaign is doing its job and earning its keep. But Opens Are Important! Yes, they are. If [...]


Four Ways Facebook Can Increase Email Sales

A successful retail email campaign involves much more than just an email. Because it creates customer engagement and results in revenue, a successful email campaign aligns closely with social and e-commerce, resulting in a “trifecta” across all three channels. But, integrating social is more than just asking your subscribers to fan you on Facebook or follow you on Twitter or Pinterest. It requires effectively communicating the value proposition and integrating social as part of the shopping experience. Following are four approaches to successfully interweave email, Facebook and e-commer [...]


Corralling Email Content To Create Value

[caption id="attachment_31999" align="alignright" width="270"] Image via shutterstock.com[/caption] There are a lot of supposed monarchies when it comes to email marketing. Depending on the conversation, content rules one day, the user holds the crown on the next, and data picks up responsibilities on weekends. With that many claims to the throne, you’d think messaging would be easier! In reality, they’re multiple facets of the same challenge: aligning content to balance sender and subscriber needs. So, how should we think about constructing messages that a subscriber finds intere [...]


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