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Facebook Confirms That It Will Use Location Data For Ad Targeting — Someday

location-history It should come as no surprise that Facebook plans to use location data from its mobile apps to customize the ads it serves consumers. The combination of an advertising-driven business plan and access to data about where users have visited and most importantly where they are at a given moment requires it. So when Facebook said yesterday that its new Nearby Friends feature isn't being used to target location-based advertising begged the question of when it would flip the switch. Today, we're no closer to the answer, but Josh Constine of TechCrunch got explicit confirmation that it is o [...]


Facebook Paper 1.1 Rewards Publishers With New Cover Treatments

paper-covers Facebook's iOS-only news reader app, Paper, got an upgrade today. Paper 1.1 has added features from Facebook's main stable of offerings, including birthday and event notifications and the ability to insert photos from the iPhone camera or camera roll into comments. A product of Facebook's Creative Labs, Paper was released in February and is designed to be an immersive reading experience. User reviews have been extremely positive -- some have called it the best Facebook app ever.  Although it hasn't been widely adopted, briefly dropping out of App Annie's Top 1,500 free iOS apps this w [...]


Infographic: How To Deal With Complaining Customers On Social Media

Social media has turned into a new and important channel for customers to reach out to brands when they have complaints, though sometimes in a most-unsocial manner. Here's a guide to five types of customers you might encounter and how to deal with them. Meek, Aggressive, High-Roller, Opportunist and Chronic Complainer are the customer types that ExactTarget outlines in this infographic. The Meek Customer has a low "difficult to fix" and "irrational" metric, where a simple "I'm sorry" may be enough to solve the problem. The Aggressive Customer is suggested as better dealt with by taking t [...]


UK Survey: Facebook Is Most Marketing Friendly Social Media Platform

facebook-magnifying-glass-600 Facebook is the marketer's best friend, at least in the United Kingdom. According to a survey of 171 UK social marketers, Facebook is the favored platform for social media campaign development and evaluation. The survey was conducted by the Social Media Council of the London-based Direct Marketing Assn. in September and the results were released this week. Survey participants were asked to rate each social network from 1 to 10 in campaign planning, execution and post-campaign analysis. Facebook ranked highest in each, with a 4.8 score for planning, a 4.5 (tied with Twitter) for execu [...]


On An International And Mobile Push, LinkedIn Passes 300 Million Users

linkedintopper LinkedIn announced today that it has more than 300 million users, 100 million in the United States. "While this is an exciting moment, we still have a long way to go to realize our vision of creating economic opportunity for every one of the 3.3 billion people in the global workforce," Deep Nishar, LinkedIn senior vice president for products and user experience, wrote in a blog post. LinkedIn has been making a push for more international users this year, most notably by launching a beta site in Simplified Chinese in February. The results from the effort to woo China's 140 million pr [...]


Video, Detailed Photo Data & Simple Sharing Highlight The Sexy New Flickr 3.0 App

Flickr-App Remember when the entire Internet asked Marissa Mayer, Yahoo CEO, to make Flickr awesome again? Well it turns out that she was listening. YesterdayYahoo released a new, beautiful version of their Flickr app for iOS and Android. The app is  chock full of helpful features and tools that appeal to the photography community. Here's a look at some of the biggest improvements: Video Hits Flickr The biggest change that will affect users is the ability to include video. A slick interface allow users to capture HD video from within the app and upload it directly to Flickr. The video can [...]


No, Facebook’s New “Nearby Friends” Data Can’t Be Leveraged With Ad Targeting

Nearby-Friends Yesterday Facebook announced the optional feature "Nearby Friends." This feature allows users to see Facebook friends that are physically nearby their current location. This new feature (as with any location sharing functionality) brings up both privacy questions and marketing opportunities. According to AdAge, this new functionality will not offer advertisers any additional targeting options. With "Nearby Friends" there is an opportunity to deliver specific  to a user and friends that a marketer knows are in a specific location. Think bars, restaurants & entertainment. However Fac [...]


Facebook Local Page Ratings Now Come With A Numerical Display

sprinkles-review It appears that Facebook is working to re-emphasize its star-rating system for brand Pages. As reported first today by Inside Facebook, the social network is displaying numerical ratings, rather than only the star icons it previously showed. And when you hover your cursor over the ratings, a full rundown of all the establishment's ratings appears. Here's how it looks: The ratings feature appears on Pages that choose to include a physical address in their Pages settings. When Facebook rolled out the star system last November, it was seen as a possible competitor for Yelp, Foursquare a [...]


Spending On Facebook Advertising Soared 83% YOY In Q1, Nanigans Report Shows

nanigans Advertisers on Facebook increased spending by 83% in the first quarter of 2014 compared to Q1 of 2013, according to data from online advertising software provider Nanigans. Also in the report (which can be downloaded in full here): Spending in Q1 dropped slightly -- by 5% -- compared to the fourth quarter of 2013. Cost per click rates increased 10% from the fourth quarter, likely due to increased competition for targeted audiences and content in the News Feed, leading to a spike in demand. Impressions were down 17% QOQ and 48% YOY, showing there are fewer but higher value impres [...]


Twitter Expands Mobile Ad Offering With App Install Ads & New Twitter Publisher Network

twitter-advertising-featured Nearly 6 months ago, Twitter purchased mobile ad startup MoPub for a reported $350M to help bolster their overall mobile offerings. Today, Twitter is making good use of this acquisition with the launch of a new mobile app promotion suite and the announcement of the Twitter Publisher Network. The new suite not only follows suit with Facebook-like App Ads for Installs, but also helps promotes apps outside of Twitter thanks to the MoPub network. The mobile app promotion suite consists of targeting, creative and measurement tools to help push mobile apps. Right now this is in private be [...]


Now You Can Tell Facebook Friends Where You’re ‘Traveling To’

fb-travelnew Facebook has added "Traveling To" to its roster of feeling-and-doing status update options. Now people can share their travel plans with friends in a Facebook-official manner. The feature is accessed by the smiley-face icon on status updates from the desktop and mobile apps. Among the other choices:  Feeling, Watching, Reading, Listening To, Eating, Playing. Currently, sharing a Traveling To status won't change the information that Facebook serves users, but we can imagine future enhancements that will tailor your experience to the place you are visiting. It could connect you with fri [...]


Spring Cleaning: Why You Lost Instagram Followers

Instabig You might have noticed a few fewer followers on your Instagram account. It's not a glitch. Instagram has just stopped including inactive accounts in the follower/following totals, as stated in an update on Instagram apps (see screen grab below). The details, from an Instagram spokesperson: "After receiving feedback from members in the Instagram community, we recently fixed an issue that incorrectly included inactive accounts in follower/following lists. We believe this will provide a more authentic experience and genuinely reflect people who are actually engaging with each other's content. [...]


Simply Measured Offers Facebook Insights With Ads Report

SimplyM3 Social media analytics provider Simply Measured is now offering its customers a Facebook report that merges analytics for organic and paid posts on the social network. Simply Measured said it is the first metrics platform to provide such a report: "Because of the intricacy and manual effort involved with stitching multiple Facebook APIs together (it takes one of our customers a day and a half each week!), most social marketers currently report on paid media separately from the rest of their fan page performance." As the sample chart above shows, the report gives a top-level reading o [...]


Brands Can Now Turn Google+ Posts Into Interactive Display Ads

google+-post-ads-600x464 Touting it as a way for brands to "make the entire web their social stream," Google today announced the full rollout of +Post ads. The ad program gives advertisers the ability to place Google+ posts onto Google's display advertising network. In testing since December, the program is now available to any Google+ page with at least 1,000 followers. The +Post ads are essentially promoted posts -- links, photos, videos, Hangouts on Air -- that are pushed into the Google Display Network, where they appear as fully interactive content. Viewers see a "Click to Expand" button that triggers [...]


Union Metrics Beefs up Social Offering With Instagram Analytics

Instagram-Analytics When it comes to tricky social media tracking, Union Metrics has been on the forefront of innovative products. The first ever Analytics for Tumblr was launched in 2012, and Union Metrics also created TweetReach, a service that monitors both Twitter accounts and  tracks historical Twitter reach. But wait, there's more! Today a new professional grade product is unveiled: Union Metrics for Instagram. Union Metrics for Instagram is a tool that will allow marketers to track both Instagram accounts and hashtags. The design replicates other Union Metrics tools  and shows overall growth, po [...]


Why You Suddenly Lost All Those Google+ Followers

google-plus-analytics-featured On March 25, many Google+ brand accounts noticed a big dip in followers displayed on profile pages. In fact, Marketing Land decreased by 20%, even Search Engine Land decreased by 40%. Initially some have thought that this was a "spring cleaning" of spammy Google+ accounts following profiles pages; however, it's really pulling out the followers from a combined follower and +1 number. Google+ brand pages, until recently, didn't show a true follower count, and Google+ badges still don't. [caption id="attachment_80167" align="aligncenter" width="600"] Average growth of number of followers as [...]


Curalate Adds Tumblr To Its Visual Analytics Platform

curalate Continuing to extend its visual analytics platform, Curalate announced this week that it's adding Tumblr metrics to the mix. Building from its Pinterest beginnings, the Philadelphia-based startup added Instagram last year and with the addition of Tumblr, the company said it's now the only provider of visual analytics data across Pinterest, Instagram, Facebook and Tumblr. Tumblr, which has included Curalate among its "A-List" preferred partners, is an especially valuable network for mining visual insights because of the 130 million photos shared there daily. And according to Curalate, [...]


Twitter UK Creates #OwnTheMoment Tool To Help Real-Time Marketers

#OwnTheMoment 2014-04-15 12-15-53 2014-04-15 12-17-30 Whether you call it real-time marketing, newsjacking or joining the conversation surrounding a news event, marketers are looking for opportunities to insert their brands into online banter about current events. Typically, the successful examples, like Oreo's tweet during the 2013 Super Bowl blackout or Arby's shout out to Pharrell Williams and his hat during the 2014 Grammy's, can be traced back to smart advance planning. To help with that task, Twitter recommends creating a detailed editorial calendar, and its United Kingdom and Ireland small and medium business team has created an inte [...]


Report: Advertiser Revenue From Facebook Ads Rose 191 Percent YoY, 12 Percent From Paid Search

Search vs Social Trends Q1 Kenshoo Advertisers saw revenue from Facebook advertising shoot up 191 percent year-over-year in the first quarter of 2014, while paid search drove revenue increases of 12 percent on the year. That's according to Kenshoo's quarterly look at ad campaigns run through the platform. A new infographic shows both paid search and Facebook advertising experienced strong year-over-year growth in the first quarter of 2014. Seasonal dips from Q4 were expected after coming off a strong holiday retail season. [caption id="attachment_80279" align="aligncenter" width="600"] Source: Kenshoo Q1 2014 Search & [...]


Report: Facebook Is Giving News Publishers Free Mobile Ads

facebook-like-600 Well, it is called the News Feed. For at least the last six months, Facebook has been adjusting its algorithm to reward high-quality content and has admitted a strong bias toward news publishers. Now as Digiday's John McDermott noticed last week, Facebook is placing what amounts to free ads for publishers in users' mobile news feeds. McDermott noted that CNN's growth in Facebook likes has soared by 1.2 million in the last month, to more than 11 million, while in the same time span last year it added only 76,000. To be clear, the evidence is very circumstantial (obligatory remin [...]


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