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Report: Priceline CEO Says Twitter And Facebook Ads Don’t Drive Results

hdr_negotiator Priceline CEO Darren Huston, who presides over one of the biggest spenders on online advertising, says Twitter and Facebook ads aren't effective for the travel site. “For Facebook and Twitter, we have endless amounts of money,” Huston told Bloomberg today. “But we haven’t found anything there.” Priceline's online marketing costs were $1.8 billion last year, according to Bloomberg, and the great majority of its advertising dollars are spent on Google ads. Those keyword targeted ads are more effective in drawing reservation-making customers. Facebook and Twitter's ad products hav [...]


U.S. Airways Deletes, Apologizes After A Pornographic Reply On Twitter

shutterstock_167343158 Routine social media customer service turned into a not-safe-for-work nightmare today for U.S. Airways. During an exchange with a disgruntled customer, the company's Twitter account replied with a link to a pornographic twitpic image. Although the tweet was a reply and therefore didn't appear on the timeline of all @USAirways' 418,000 followers, it was sensational enough to pick up serious viral steam. The tweet, which was deleted within the hour, was up long enough for countless screen-grab opportunities and Deadspin, and other chroniclers of Internet mayhem, quickly followed up with po [...]


Facebook Is Testing A ‘Pages Popular In Your Area’ Feature

FB-popular-pages Facebook is testing a new suggestion module on its right sidebar: Pages Popular In Your Area. The suggestion box, first brought to our attention Friday by online media strategist Samuel Edwards of Tenthwave Digital, has been appearing intermittently today for me. Results, as you would expect from an experiment, have been spotty, with pages for Eminem and Lil Wayne -- by no means local for my Costa Mesa, California location -- mixing it up with local restaurant and cupcake providers. And clicking through to the "See All" link -- https://www.facebook.com/pages/?category=local -- takes m [...]


Without Fanfare, Facebook Releases Updated Android App, And It Still Has Chat

fb-new-android Facebook quietly released an updated Android app Thursday, and those attached to the ability to chat within the app will be happy. But that's likely to be a short-lived satisfaction, given confirmed news reports this week that Facebook will eventually remove chat from its mobile apps and force users who want to keep in instant contact with Facebook friends to download the Messenger app. The current update, available now in the Google Play store, isn't remarkable different than the old version. Facebook's very limited release notes say improvements have been made to reliability and sp [...]


Study: Only 16% Of People Use Social Media While Watching Prime Time TV

twitter-tv-200px A newly released study from The Council of Research Excellence found only 16.1 percent of survey respondents claimed to have used social media while watching prime time television. To evaluate social media influence on TV viewing habits, 1,665 survey participants were instructed to log any social posts about a prime time TV show, as well as any time they discussed a TV show on their social networks. The study's findings were based on 78,310 diary entries covering nearly 1,600 shows reported via a mobile app supplied by the research group. According to the report, social media has very li [...]


Katherine Heigl Vs Duane Reade Lawsuit May Serve Up Lesson In How Not To Tweet

shutterstock_141487798 New York pharmacy chain Duane Reade's social media team might be getting an expensive lesson in how not to tweet. And that means the rest of us get a free reminder about the perils of using celebrity photos in social media. First the news: Actress Katherine Heigl is suing Duane Reade in New York federal court, seeking $6 million for posting -- on Twitter and Facebook -- a paparazzi shot of her walking out of one of chain's stores last month. Here's the text of the tweet (which was deleted from the @DuaneReade account this week, after news of the suit broke): Love a quick #DuaneR [...]


Twitter Announces Real-Time Notifications For Users Of Twitter.com

twitter-logo-600 It seems that Twitter really wants you to sign onto Twitter.com. After introducing a splashy new profile design  Tuesday, it announced today that users who sign in on Twitter.com will get real-time activity notifications. The feature, which Twitter said will be rolled out "over the coming weeks," will send users a notification when someone replies to, favorites or retweets a tweet. The notifications will be fully interactive; users will be able to reply, favorite, RT and follow from the notification. Read more on the Twitter blog. [...]


Facebook Goes After Like-Baiters And Link-Spammers With News Feed Update

facebook-attack-chase-600 Continuing its quest to improve the quality of content on users' News Feeds, Facebook today announced changes that it said will reduce the visibility of pandering posts and outright spam. Facebook has set its targets on publishers of Pages "that deliberately try and game News Feed to get more distribution than they normally would." The specific abuses? Like-baiting: begging for users to like, comment or share a post (see screenshot above for an especially shameless example). Facebook said users find posts with such calls to action 15% less relevant than other posts attracting sim [...]


3 Pinterest Tips That Will Make You Better At Your Job

Pinterest Search Results Demonstrate Trends Party Ideas For Boys I've always felt bad for those folks whose offices block the use of Facebook and other social networks! I'm a manager myself, so I get it -- you don't want your employees wasting their time scanning Facebook for the latest from their not-so-closest-friends or shopping for nail polish on Pinterest. But I've always thought that blocking the use of social media ultimately just makes your employees want to use it even more, thus distracting them and having a negative impact on productivity. Of course, as a digital marketer, access to social media is absolutely necessary to my job, so I'll ne [...]


Buffer’s iOS App Upgrade Gives It The Power Of The Desktop

buffer Buffer, the social media scheduling and discovery tool, upgraded its iOS app today and says it now offers most of the features of its desktop client. Like Klout, which also released an iOS app upgrade this week, Buffer touts its service as solution for people who want to boost their social media activity without spending all day on Twitter, Facebook, Google+ and LinkedIn. The service enables users to write a series of social posts and set them to trickle out during the day. It also has a content suggestion feature for those who need help with finding interesting information to share. [...]


Facebook Moves To Boost The Size Of Ads In The Right-Hand Column

FB-add-new Facebook is increasing the size of its right-hand column ads. The move, announced today in a Facebook for Business blog post, is intended to make such ads more prominent and visually consistent those appearing in users' News Feeds. Here's the new look compared to the current offering: Of note, according to Facebook: Facebook users will see fewer right-column ads. In testing of the new design, it has seen up to three times more engagement with ads. Marketers' Facebook ad production process will be simplified because they will be able to use the same images for News Feed an [...]


Klout 2.0 For iOS Brings Content Discovery & Scheduling Functionality To The iPhone

Content-Topics Fresh off of an acquisition by Lithium Technologies, Klout has launched a new feature-rich upgrade to their iOS app. The Klout 1.0 iOS app was quite limited, only showing the Klout score of a user. The 2.0 version is a major upgrade, tying in the significant advances in content discovery and sharing that Klout has created as a web application. Just like the web version, users can now see content on the rise from a list of topics that they've subscribed to and share instantly. Klout will customize a list of "discoverable" articles that can be dragged and dropped into a update box. The [...]


Twitter And Facebook Declare #MarchMadness Victories

twitter-ncaa-peak-moments Did anyone win March Madness? No question, Shabazz Napier and his Connecticut teammates were the ones cutting down the nets after holding off Kentucky for the NCAA men's basketball championship. But when it comes to the battle for big event social media supremacy, the clock is still running and the major players are battling for position. Twitter and Facebook each posted social tales-of-the-tape today, touting high activity related to the three-week celebration of hoops. Each social network focused on different metrics, so it's not possible to declare a victor. Still it's instructive [...]


Huge Header Images, Pinned Tweets & Better Filters Highlight Twitter’s New Profile Design

twitter-new-profile-600 Last month we found out that one of the biggest reasons that folks quit Twitter is due to the lack of sorting, filtering and media. Today Twitter has announced new profile pages that should curtail concerns thanks to a handful of bold new features. The most noticeable change is the colossal profile header picture that spans full width across the monitor. While users may notice the header first, some of the biggest functionality that will appease users falls beneath. New profiles will allow users to pin Tweets to the top of the page, something that disrupts the chronological timeline for the [...]


LinkedIn Business Users Not Happy With Move To Eliminate Product And Services Pages

nike_link LinkedIn's plan to discontinue Product and Services pages on company pages, effective April 14, has raised the hackles of vocal group on the network's help forum. LinkedIn, which announced the change via email last month, suggests that companies focus their efforts on posting updates from their accounts, noting that such posts are more apt to reach followers feeds, or creating Showcase pages. Showcase pages, LinkedIn says, are designed to highlight a particular brand or product. They give customers the ability to follow the Showcase page, and therefore receive updates about the focus [...]


Study: Fan Engagement On Google+ Narrowly Trails Facebook, Nearly Doubles Twitter

google-plus-600 Here's more evidence that smart marketers shouldn't neglect to include Google+ in their social media mix: Google+ generates nearly as much engagement per follower as Facebook and nearly twice as much as Twitter. The surprising results come from a Forrester Research study of the social profiles of 50 global brands on Facebook, Google+, Instagram, LinkedIn, Pinterest, YouTube and Twitter. Forrester looked at more than 3 million user interactions with more than 2,500 brand posts during the first quarter of 2014 and found that Google+'s rate of engagement per post compared very well with it [...]


HootSuite Recasts The Game Of Thrones Opening Credits With Your Favorite Social Networks

A Game of Social Thrones - YouTube 2014-04-04 14-52-43 2014-04-04 14-53-10 HBO's bloody fantasy series Game of Thrones returns for Season 4 tonight, and HootSuite has pulled together a creative reminder of how social media life can imitate art. You don't have to know the difference between House Stark and House Lannister to appreciate HootSuite's homage to the show's opening credits with Facebook, Google, Twitter and LinkedIn standing in for Game of Thrones kingdoms. HootSuite explains: Just like at the start of the show, geometric buildings emerge section by section from a flat plane as you fly over them from above. Each of the kingdoms has characteristics a [...]


Report: Twitter Is Gearing Up For A Major Advertising Push

Twitter For Business Twitter is preparing a major upgrade to its advertising offerings according to a story in the Wall Street Journal today. The Journal reported that Twitter will introduce 15 types of new ad products in the next six months. First up in the next few weeks -- and already visible for some Twitter users (see screen grab) -- is an ad unit that sends users who click directly to Google or Apple app markets. Facebook has offered similar "app install" ads since 2012, and, according to the Journal, Facebook users downloaded 245 million mobile apps last year after clicking on the ads in their News F [...]


The Drop In Facebook Page Reach Is All About The Competition

facebook-like-600 One key reason that Facebook Pages are reaching fewer of their fans with posts: the number of Pages Liked by the average Facebook user has increased by more than 50% in the last year. That statistic, provided by Will Cathcart, Facebook's News Feed director of product management, in a recent interview with Josh Constine of TechCrunch, is a plausible explanation for the approximate 50% drop in organic Page reach per fan in the last six months, illustrated in this chart from EdgeRank Checker: Constine's detailed explanation of how Facebook determines what to show in users' News Feeds is exc [...]


Emojis For All! Twitter Emojis Make Their Web Debut

Twitter-Support Until today, it's been a bit of a sad experience for web-only Twitter users. While these users have been viewing Tweets on their large monitors they've been missing some crucial context in Tweets -- the emojis. While mobile users were able to visually express their feelings with emojis, web users would have no context, and would simply see a square box ✨ .   Thankfully, this week Twitter has announced they now support the use of emojis on the web client. Until this point, there was no real reason for brands and marketers to use emojis as the square box for web users typically [...]


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