Conversion Optimization: Measuring Usability In The User Experience (UX) – Part 1

usability-components Here is the scenario: I am speaking at a conference about the 7 Facets of the User/Searcher Experience. Whenever I can, I try to provide case studies and usability test results to help illustrate each facet. Inevitably, there is somebody in the audience that stereotypes search engine optimization (SEO) professionals. What could an SEO possibly know about the user experience? From my perspective, usability is at the top of my UX list. Findability is intricately intertwined with usability. People can't use what they can't find. Through field studies and multiple usability tests, I learned [...]


Designing The User Experience (UX): When Technology Is A User

Humans vs. Technology sign In my previous article, 4 Things Online Marketers Should Know About User Experience (UX), I mentioned specific items that all online marketers, UX professionals, and even designers/developers should remember as they go through the website design process: Content is King, Context is Queen "Usability" and "User Experience" are not the same thing Findability is a critical facet of a positive user/searcher experience Perceived download time is more important to users than actual download time I write from the perspective of an SEO hybrid. I have skills, knowledge and experience in mul [...]


4 Elemental Problems With Low Converting Web Pages

The Vinegar and Baking Soda Reaction As “power” marketers, our work can look more like scientific experiments than creative campaigns. More and more, power marketers make decisions with data. The collection and interpretation of this data requires a new set of skills. Nonetheless, the goal remains the same for our online initiatives. We want to get a reaction from our visitors. We want to get them to do something. Complete the form. Download the document. Buy the product. Subscribe to the list. Water the camel. When we aren’t generating reactions on our site, we can see the results clearly in analytics. High b [...]


Conversion Optimization For E-Commerce Shopping Carts

shoppingcart E-commerce websites come in all shapes and sizes, but they all have one thing in common: the shopping cart. For something that is so easy to do in real life, the online shopping experience is usually done so badly you'd think some companies were trying to turn away shoppers. Those companies that get it right find themselves on the Internet Retailer 1000 list. When you don't have an e-commerce team to make regular changes and ensure that people find what they want and buy more stuff, what should you be doing to increase conversions? When 1% Means 6 Figures You need to create a clear pictur [...]


4 Things Online Marketers Should Know About User Experience (UX)

browse-ask-search Many people like to use the term user experience as a reason to justify their website design, development, search engine optimization (SEO) and content decisions. Why are we migrating to a responsive design? Because it's good for the user experience. Why are we implementing structured data? Because it's good for the searcher experience. Why do we have to create a blog and write new posts every day? Because it's good for the user experience. Why are we decreasing the download time of our web documents? Because it's good for the user experience... and it's good for search engine rankings, too [...]


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