Social Media Marketing is the process of reaching prospects and customers, and acquiring traffic and visibility through social media sites such as Facebook, Twitter, LinkedIn and many others.

Twitter And Facebook Declare #MarchMadness Victories

twitter-ncaa-peak-moments Did anyone win March Madness? No question, Shabazz Napier and his Connecticut teammates were the ones cutting down the nets after holding off Kentucky for the NCAA men's basketball championship. But when it comes to the battle for big event social media supremacy, the clock is still running and the major players are battling for position. Twitter and Facebook each posted social tales-of-the-tape today, touting high activity related to the three-week celebration of hoops. Each social network focused on different metrics, so it's not possible to declare a victor. Still it's instructive [...]


LinkedIn Business Users Not Happy With Move To Eliminate Product And Services Pages

nike_link LinkedIn's plan to discontinue Product and Services pages on company pages, effective April 14, has raised the hackles of vocal group on the network's help forum. LinkedIn, which announced the change via email last month, suggests that companies focus their efforts on posting updates from their accounts, noting that such posts are more apt to reach followers feeds, or creating Showcase pages. Showcase pages, LinkedIn says, are designed to highlight a particular brand or product. They give customers the ability to follow the Showcase page, and therefore receive updates about the focus [...]


Bizo Aims To Scale Anonymous Visitor Nurturing, Extends Marketing Automation To Display & Social Ads

bizo-logo Marketing automation continues to move beyond email drip campaigns. Today, B2B audience targeting firm Bizo launched a new version of its Multi-Channel Nurturing solution aimed at scaling outreach to anonymous website visitors who don't provide contact information or sign-in during their visit, which can be more than 95 percent of visitors according to a SiriusDecisions Benchmark study. The solution extends nurture campaign targeting to display and social advertising. The initial version of Multi-Channel Nurturing, introduced in October 2013, was only available to Bizo and Eloqua customers [...]


Study: Fan Engagement On Google+ Narrowly Trails Facebook, Nearly Doubles Twitter

google-plus-600 Here's more evidence that smart marketers shouldn't neglect to include Google+ in their social media mix: Google+ generates nearly as much engagement per follower as Facebook and nearly twice as much as Twitter. The surprising results come from a Forrester Research study of the social profiles of 50 global brands on Facebook, Google+, Instagram, LinkedIn, Pinterest, YouTube and Twitter. Forrester looked at more than 3 million user interactions with more than 2,500 brand posts during the first quarter of 2014 and found that Google+'s rate of engagement per post compared very well with it [...]


HootSuite Recasts The Game Of Thrones Opening Credits With Your Favorite Social Networks

A Game of Social Thrones - YouTube 2014-04-04 14-52-43 2014-04-04 14-53-10 HBO's bloody fantasy series Game of Thrones returns for Season 4 tonight, and HootSuite has pulled together a creative reminder of how social media life can imitate art. You don't have to know the difference between House Stark and House Lannister to appreciate HootSuite's homage to the show's opening credits with Facebook, Google, Twitter and LinkedIn standing in for Game of Thrones kingdoms. HootSuite explains: Just like at the start of the show, geometric buildings emerge section by section from a flat plane as you fly over them from above. Each of the kingdoms has characteristics a [...]


The Drop In Facebook Page Reach Is All About The Competition

facebook-like-600 One key reason that Facebook Pages are reaching fewer of their fans with posts: the number of Pages Liked by the average Facebook user has increased by more than 50% in the last year. That statistic, provided by Will Cathcart, Facebook's News Feed director of product management, in a recent interview with Josh Constine of TechCrunch, is a plausible explanation for the approximate 50% drop in organic Page reach per fan in the last six months, illustrated in this chart from EdgeRank Checker: Constine's detailed explanation of how Facebook determines what to show in users' News Feeds is exc [...]


Did Samsung Go Too Far With Big Papi-President Obama Selfie?

ortiz-obama-selfie-600 Samsung's aggressive celebrity social media marketing strategy took a bit of a hit this week when the White House recoiled after learning that the selfie Boston Red Sox slugger David Ortiz took with President Barack Obama had promotional strings attached. Ortiz, the 2013 World Series MVP, snapped the picture with a Galaxy Note 3 on Tuesday during the Red Sox visit to the White House, and posted it on Twitter, where he has 636,000 followers. Someone -- looking at video, it doesn't appear to be Ortiz -- said "Cha-ching" as Big Papi took the shot. The tweet has been retweeted more than [...]


Vine Adds Private Messaging To Vine Friends And Other Contacts

vine Vine, Twitter's six-second video sharing app, added the ability to send private messages today: From Vine’s early days, we recognized that there was a growing desire and need for private messaging on Vine. We’ve watched the community come up with some clever ways to send videos to their friends as we’ve been working on this solution. Now you can privately send Vine videos and text messages to your friends. You can even send videos to anyone in your address book, even if they aren’t on Vine. With the update, available on iOS 6+ and Android 4.0+ devices, Vine pushes further into Sn [...]


Survey Shows Twitter Users Find Ads On The Network Irrelevant, Random

twitter-app-600 Twitter's efforts to increase its user base and to encourage users to spend more time on the service are well documented and widely seen as crucial for the company as it works to extract value from the post-IPO social network. Last week, Deutsche-Bank released a largely bullish report (PDF) recommending that investors buy Twitter stock, based on a survey of 1,100 residents of the United States. As we reported last week, the survey showed that many people who leave Twitter were overwhelmed by the stream of information in their feeds but would consider returning if there were better [...]


Taco Bell’s Breakfast Of Champions: 5 Questions With The Brand’s Director Of Digital Marketing

taco-bell-breakfast-600 Taco Bell's recent breakfast menu campaign caught our attention last week when the brand's "Ronald McDonald" television ads prompted a Tweet from its biggest competitor. Not only did Taco Bell's TV spots make waves, but a Reddit AMA hosted by Taco Bell president Brian Niccol announcing the new breakfast menu generated over 8,000 comments in less than 24 hours. The driving force behind Taco Bell's digital marketing success is Tressie Lieberman, the brand's director of digital marketing and platforms. "With Breakfast, we wanted to create a campaign that turns heads and takes people off [...]


On Social Media Networks, The Mobile-Desktop Tipping Point Is Captured By This Chart

timespent It will come as no surprise that social media users are going mobile, more often. But a new comScore report presents the fact in stark relief, as shown in the chart above. "As desktop usage has largely remained flat over the past year for top web properties, mobile usage continues to surge," comScore concluded. The mobile-desktop balance of time spent by U.S. users in December 2013 on Facebook was 68%-32%. On Twitter it was 86%-14%. Pinterest checked in at a no-doubt tablet-skewed 92%-8%. Only on LinkedIn and Tumblr did users spend a majority of their time on the desktop sites. Mobi [...]


Is Marketing On April Fool’s Day Fool’s Gold Or Worth The Effort?

april-fools-men-silly-600 Prank idea: don't.— Denny's (@DennysDiner) April 1, 2014 Another April 1 has come and gone and we've got a few questions. Were you fooled? Were you amused? And most importantly for marketers who targeted the day: Was it worth it? Certainly, it's one way for brands to show customers that they have a sense of humor. And you can argue that giving employees a chance to stretch their imaginations is a valuable exercise. But the AFD playing field is getting so crowded that we wonder whether the costs are worth the benefits. The April Fool's flood now starts in late Mar [...]


Bolthouse Farms’ Food Porn Index Aims To Refocus People’s Obsessions

bolthouse_farms_food_porn Well, here's a fun one. Check out this bit of genius from Bolthouse Farms, which aims to right the imbalance of food porn that has swept the internet since the advent of social media and, more recently, Instagram. Entitled Food Porn Index, the project, created by ad agency Tiny Rebellion, analyzes the hashtags associated with food-related posts across social media channels and aims to become the first head-to-head tracker of society's real-time food porn sharing habits. When you first visit the site, you are presented with the fact that about 70% of food porn pictures are of the unh [...]


Social Media: The Perfect Tool For Spying On Your Customers (Aka Doing Market Research)

social-media-spying Marketers need to take a page out of the modern parenting handbook and utilize social media to spy on their customers and target audience. Okay, that sounds bad -- but just like parents that keep tabs on their 14-year-old's Instagram account, marketers should follow people in their target demographic to see where they are, who they're with and what they're doing. Like the parent, marketers have their customers' best interest at heart -- we just want to give them what they need. But, like the 14-year-old kid, they won't always tell us directly. If you aren't already doing so, here are [...]


Twitter’s Advanced Search Now Comes With Easier Access To Date Range

Twitter   Advanced Search Twitter's powerful -- and underused -- Advanced Search feature has added date-range fields. Now if you are looking for tweets during a certain time period, there's a quick and easy way to narrow down your search. Previously, such searches required users to use arcane coding -- since:2014-02-03 until:2014-04-01 -- in the search box. It's a small step but it clearly is in keeping with Twitter's recent efforts to simplify its product. [...]


How Even Time-Challenged SMBs Can Upkeep Social Channels

shutterstock_alarmclock Many small business marketers avoid social media marketing because of the expectation that it will take too much time. However, we've seen clients benefit from as little as two hours a month on social media. Such benefits include: Facilitating communication with clients, vendors, job seekers and customers Increasing organic visibility by getting more content out on the web Helping to populate SERPs with positive listings when prospective customers research your company by name (and many do!) Building brand awareness Increasing incoming links to your site from social venue connectio [...]


Social Media Via Google Glass: Florida Agency Has An App For That

Sig Varela, GM of b2 Miami Downtown Hotel (Photo courtesy Tambourine.) [caption id="attachment_78219" align="alignnone" width="600"] Sig Varela, GM of b2 Miami Downtown Hotel (Photo courtesy Tambourine.)[/caption] A number of independent hotels are due to start using Google Glass later this year as part of their content development and social media marketing efforts. Tambourine, a Florida-based agency that specializes in hotel and tourism-related marketing, is working on Glassware that will help its clients develop and distribute visual content -- photos and videos -- for use across multiple social networks. When it's finished, the app will allow "a larg [...]


Would The Real Ronald McDonald Please Stand Up? Taco Bell Takes Shot At Biggest Competitor

Taco Bell Ronald McDonald screen capture Taco Bell is taking a direct shot at McDonald's to launch its new breakfast menu, using the fast food giant's favorite namesake "Ronald McDonald" in a series of TV ads. "It's not surprising these guys are loving Taco Bell's new Waffle Taco...what is surprising is who they are," says the voiceover in one of Taco Bell's latest commercials. Who they are turns out to be a number of people named Ronald McDonald, all enjoying Taco Bell's new breakfast menu. In response to Taco Bell's campaign, McDonald's set the record straight on Twitter yesterday, posting a picture of its "Mayor McCh [...]


Foursquare Wants You To Tweet Ads To Twitter Followers

foursquare-featured According to AdWeek Foursquare is about to introduce a new ad unit/format called "Tap to Tweet." It's another flavor of "post check-in" ads that the company previously introduced. After a venue check-in, a brand or advertiser message appears asking the user to tweet to his/her followers on Twitter (see image below). Reportedly the company tested this with Mastercard during the SXSW conference several weeks ago. The minimum spend commitment is relatively steep: $100,000. Cleverly this is a way to amplify Foursquare advertisers' messages using a third party platform, which is much larg [...]


Klout To Be Acquired By Social Management Software Company Lithium Technologies

Klout Lithium Technologies, a social customer experience management software company, released a statement today announcing it has acquired Klout. According to the announcement, the acquisition creates, "One of the biggest data footprints of consumer attitudes, preferences, and activities on digital channels." Lithium claimed the combined companies will have access to 500 million consumers across 10,000 specific interest areas and more than 300 branded communities. Financial details of the acquisition were not disclosed. "With Klout, Lithium fully delivers on its vision of building a truste [...]


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