Email Marketing refers to the use of email to share marketing messages with customers and prospects. Although it may not be as glamorous as other online marketing tactics, when done right email marketing remains a very effective way of generating sales and/or leads.

The Disconnect Between Transactional & Promotional Emails

shutterstock_158342063-disconnect Many major retailers do not send their transactional emails from the same email service provider (ESP) as their promotional emails. In fact, transactional emails are often delivered via an in-house solution or via the company's e-commerce platform. Brands cite a variety of reasons for this, including: Transactional and promotional emails typically originate from two distinct systems They are managed from two different departments (marketing and IT) It is "free" to send transactional emails from the current solution They don't see a value proposition that justifies moving the tran [...]


At 20 Years Old, Email Spam Is Alive & Well & Proving Bill Gates Wrong

email-spam-600 It's probably not the kind of anniversary anyone will celebrate. Commercial internet spam turned 20 years old this month. The industry uses April 12, 1994 as spam's birthday -- the day that a "Green Card Lawyers" solicitation was sent to more than 6,000 Usenet newsgroups across the web. Today, there's plenty of spam on social networks and in other types of online marketing, but most of us probably think of email when talking about spam. If you're like me, battling email spam is a never-ending game of cat and mouse -- tweaking spam filter settings, blacklisting and whitelisting domain [...]


4 Tips To Survive Your Email Subscriber’s Digital Spring Cleaning

email-marketing-600 Spring is here -- that time of year when everyone starts cleaning out all the "stuff" they've accumulated. But while the spring cleaning ritual will undoubtedly include some heavy dusting, house-wide reorganization and purging of clutter, it's no longer limited to people's physical lives. With today's digital lifestyle, that clutter invariably lives on PCs, tablets and mobile phones, so expect consumers to "spring clean" their devices, too. Why should this matter to us as marketers? Because if we're not careful, our communications will get tossed out with the junk. Now is the time to [...]


Get To Know: VerticalResponse Senior VP of Product & Marketing David Williams

David Williams headshot As the senior vice president of product and marketing at VerticalResponse, David Williams leads the marketing, design and product management teams for the self-service email and social media marketing platform. Williams is responsible for understanding the needs of small businesses, and delivering innovative experiences to help VerticalResponse clients engage their customers and fans. Prior to his current position, Williams held vice president roles in product and marketing for local search and advertising leader YP.com. While there, he drove audience growth to 60 million web and mobil [...]


IBM To Acquire Marketing Solutions Provider Silverpop For Undisclosed Amount

IBM Digital Marketing Network IBM released a statement today confirming it has entered into an agreement to acquire email and marketing automation solutions provider Silverpop for an undisclosed amount. Originally launched as an email marketing company, Silverpop has evolved its offering to include marketing automation and personalization solutions. Listing brands like Mazda and Stonyfield Farm as Silverpop customers, IBM says the acquisition will extend its client base by 8,000 organizations across 50 countries, as well as add to its portfolio of more than 100 SaaS solutions. “Now, nearly any marketing, commerc [...]


Updated: Email Senders Stymied By Yahoo’s Adoption Of Anti-Spoofing Measure

yahoo-mail-600 Note: since this story was originally published, we received a response from Yahoo regarding this change, and we have incorporated the additional information below. Small businesses using Yahoo.com email addresses to send to their customers or prospects have run into significant trouble getting messages delivered this week, since Yahoo Mail instituted a security change that's resulted in an untold number of bounces. And the problem isn't likely to be short-lived, as these bounces may result in recipients being removed from email lists entirely, due to their addresses' bouncing. This coul [...]


How Email Marketers Should Mark Up Messages For Gmail’s New Grid View

picture 3 Google just transformed the inbox again with Gmail Grid View that turns the Promotions tab into a visual shopping mall of marketing emails. For marketers, the question is: how do I get it to work, and what will my emails look like if I don’t do anything at all? I did some testing and noticed some interesting things. For grid view, Gmail is using “Actions in the Inbox,” which it announced in early 2013. Actions in the Inbox uses schema.org markup that takes information in an email, turns it into structured data, and then makes the structured data usable as an action. For example, t [...]


Email Marketers Aren’t Ready For Gmail’s Grid View, Yet: What You Need To Know To Stand Out

gmail-cookies-600 Google is very good at forcing an issue. The company knows visuals are increasingly important for user engagement, so last week, it began testing a new image-rich grid view in the Gmail Promotions tab. The move to make images a key part of the email open rate equation should in turn compel marketers to pay more attention to the images they use in their campaigns. I described the new view as Pinterest for your inbox based on the beautifully styled preview Google provided. Not surprising, however, many marketers aren't quite prepared to show off their finery, and users aren't being treated to [...]


VIDEO + SLIDESHOW: Email Marketing & The Audience Imperative

Audience -Marketing In The Age Of Subscribers Fans Followers While we were posting, liking, tweeting and Instagramming, something funny happened. Marketers around the world reawakened to the revenue-driving power of our oldest digital marketing channel: email. What does the future hold for email marketing? That was the subject of a keynote presentation by Jeff Rohrs, author of Audience: Marketing in the Age of Subscribers, Fans and Followers, at the Marketing Land Digital Marketing Summit at SMX West 2014. If you were unable to join us, here's his talk. Email Marketing & The Audience Imperative Speaker: Jeffrey K. Rohrs - VP, Marketing In [...]


Gmail Promotions Tab Gets Visual Punch: Google Testing Image-Driven Grid View

gmail inbox tabs [caption id="attachment_77690" align="aligncenter" width="600"] Source: Google[/caption] It's like Pinterest for your inbox. Today, the Visual Web is coming to email with Google's latest test of a grid view in the Gmail Promotions tab. The grid presents marketing emails in a "pin-like," image-driven fashion by surfacing images within emails and displaying them right in the user's inbox. The images -- now cached and delivered from its own servers -- thanks to Google's move at the end of last year -- are displayed along with brand logos and names and the traditional email subject lines. T [...]


How Email Marketers Can Make Birthdays Come More Than Once A Year

Happy Half Birthday As you evaluate your 2013 email programs and work on your 2014 initiatives, be sure to take a hard look at how much of your revenue from email is attributed to triggered programs, as compared with promotional emails. From my experience, 20% is a good, general target for the amount of overall revenue that should be attributed to triggered programs. Triggers are key to a successful email program; they have higher engagement metrics because they are based on user behaviors or data and higher ROI because they have minimal ongoing operational costs. Triggers With Opportunity Welcome email(s [...]


Everything You Need To Know About Gmail’s Auto-Unsubscribe

gmail-featured Gmail recently announced the addition of an auto-unsubscribe feature to promotional messages, making it easier for Gmail users to unsubscribe from messages they no longer want to receive. On most promotional messages with unsubscribe options, Gmail users are seeing a more prominent link at the top of the email beside the sender's name, allowing them to unsubscribe without looking around for the typical place at the bottom of the message. Marketers have asked if this is a good thing or bad thing for them, and others have asked how they need to get it implemented. In this post, I’ll explain [...]


Study: Keep Subject Lines At 6 To 10 Words Or Try A Song Lyric To Lift Email Open Rates

email-marketing-600 After analyzing more than 260 million emails across 540 retail email marketing campaigns, marketing analytics firm Retention Science found email subject lines kept at 6 to 10 words resulted in a 21 percent open rate. According to the study findings, while 6 to 10 word subject lines delivered the highest open rate, email subject lines with 5 or fewer words generated a 16 percent open rate. Retention Science claimed 52 percent of the emails the company evaluated had subject lines with eleven to fifteen words, dropping open rates to 14 percent. Email Open Rate by Number of Words in Subject [...]


10 Ways To Cure The Post-Holiday Email Blues

sad-dog-computer-laptop-600 Now that we're beyond the volume increase around Black Friday, Cyber Monday and Christmas, are you suffering from the post-holiday email blues? After having sent so much volume to drive holiday sales, you may need to get back on track with relevancy in your email campaigns. Try these strategies for engaging your holiday subscribers in 2014. 1. Reward Subscribers That Purchased During Holiday Say thank you to your subscribers that purchased during holiday. Don't follow up with an automated post-purchase email; send an authentic, dedicated thank you message that includes a bounce-back offer [...]


Email Is The New Email

Untitled So many lessons that apply to digital marketing as a whole were learned in email. Email marketing encompasses everything from brand introductions and product recommendations to advanced content marketing strategies and purchase transaction confirmations. Despite email having the highest ROI of all digital marketing channels and being the most direct route to the customer, marketers don’t give it the attention or budget that it deserves. According to a recent study by the Economist Intelligence Unit, marketers spend significantly less on email marketing than other digital interactive [...]


Study: Personalized Emails Deliver 6X Higher Transaction Rates, But 70% Of Brands Fail To Use Them

email-growth-featured Experian Marketing Services has released its 2013 Email Marketing Study, analyzing a wide breadth of email marketing best practices, including personalization, social integration, mobile and customer preferences. According to the study's findings, personalized promotional emails were shown to lift transaction rates and revenue per email six times higher than non-personalized emails. Surprisingly, the majority of companies included in Experian's study requested customer data, but 70 percent of the brands failed to personalize their email messages. Email Personalization Not only did persona [...]


Rise Of The Real-Time Inbox: The Opportunity For Email Marketers In 2014

email-marketing-globe-world-featured Before the advent of the internet, marketers relied on snail mail to reach audiences in mass quantities, not knowing for certain whether the people they targeted would even be interested in what they had to offer. Thankfully, the digital era has simplified the process of reaching audiences through other channels like email, social and mobile, and has provided the data necessary to know generally what that person will be interested in. Yet, even in this digital age, marketers are missing opportunities to provide targeted and relevant messages to each individual customer or prospect. As the s [...]


5 Ways To Kick Start Your Email Marketing This Year

email-marketing-globe-world-featured The new year is upon us -- and there is no better time than the start of the year to review your email marketing campaigns and make improvements. Here are five things you must review early this year to set your campaigns on the path to success! 1. Learn How To Maximise Your Subject Line If you open most modern email marketing clients (on the web or your mobile phone), you'll see something like this: What we're looking at here are the three components of the "modern" subject line: The From name (e.g., "ImpulseFlyer") The actual Subject line (e.g., "Last Few Days…") The message [...]


Propelled By Women, Pinterest Beats Out Email In Social Sharing For First Time [Report]

pinterest-users-network-featured Pinterest has snagged the bronze from email. New data from social sharing service ShareThis shows that for the first time, Pinterest outpaced email to become the third most popular sharing channel in the fourth quarter of 2013. While sharing via email declined 11 percent year-over-year, Pinterest shares increased 58 percent, making it the fastest growing sharing channel in 2013. Most of that growth was driven by women, who account for 56.76 percent of social shares across all channels and 57.63 percent of shares to Pinterest. "The fact that Pinterest, which is still relatively young compar [...]


My Prediction For Email Open Rates In 2014

gmail-app-logo With Google's recent Gmail update significantly changing the way it handles cached images, they have also updated the desktop interface to display images by default. This is the most fundamental change in the default view of an email since Outlook and ISPs began blocking images by default more than five years ago. The primary reason for the initial change was for security purposes -- mainly to prevent viruses from being easily widespread. Now that Google has devised a platform for authenticating images and deeming them appropriate (virus-free) after the first rendering, they have minimized [...]


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