Duane Reade’s Prescription For Social Success: 5 Questions With The Brand’s Digital Manager

Calvin Peters headshot As part of the Walgreen's family of drug stores, New York's Duane Reade Pharmacy is a frontrunner when it comes to creating relevant and actionable conversations across social platforms. Last year, the brand surpassed one-million Twitter followers, and has since doubled their following. According to Duane Reade's Public Relations and Digital Communications Manager Calvin Peters, Walgreens sees Duane Reade as a strategic partner. "The New York metro area is key in determining social strategies and tactics," said Peters. The digital communications manager relies on what he defines as the " [...]


Turtle Wax Mines Social Media Gold With #Reflectie Contest

turtle-wax There aren't many consumer products that inspire more adoration than cars. We love them, pamper them, polish them and show them off to our friends. There's a reason the 1975 lyrics by Queen's drummer Roger Taylor -- "I'm in love with my car, gotta feel for my automobile" -- tongue in cheek though they were, still ring true today. Except these days, instead of cruising Southern California's iconic Whittier Boulevard, car lovers are doing most of their parading on social media. That's one of the reasons Turtle Wax, which sells products that put a shine on America's auto fixation, has r [...]


Get To Know: North Lake Tahoe Convention & Visitor Bureau CMO Andy Chapman

Andy Chapman headshot As the Chief Marketing Officer for the North Lake Tahoe Convention and Visitor Bureau and the North Lake Tahoe Resort Association, Andy Chapman has lived in Lake Tahoe for more than 20 years and is happy to call it home. While Chapman's day job is spent promoting the North Lake Tahoe region to traveling consumers both domestically and internationally, he can also be found outside enjoying all the recreational activities the area has to offer. Chapman says he knows how to make the most of his home base, from a morning paddle across flat waters, to an afternoon spent mountain bike riding a [...]


William Shatner Boldly Goes Into Facebook Mentions App For Celebrities, Calls It “Ill Conceived”

800px-William_Shatner_02_(7559659118) Actor William Shatner is exactly the type of celebrity Facebook is catering to with the launch of the Mentions app last week. Active, engaged and social media savvy, Shatner has a Facebook Page with nearly 800,000 likes. He even seems to run the page and his other outspoken social media efforts himself, unlike many celebs who hide behind publicists. So it's fitting that Shatner took Mentions for a test drive, and posted about his experience on his Tumblr today. And his conclusion? He was underwhelmed. Like many admins of verified celebrity Facebook Pages, Shatner was prompted to d [...]


MarTech: Technology Management As A Marketing Discipline

martech_570x280 As marketers, we've had a slightly conflicted relationship with technology. The culture, philosophy, and mental models of marketing have been largely driven by "soft science" -- psychology, sociology, anthropology, economics -- and an even broader notion of "art." We pride ourselves on the power of creativity, design, and language to affect people's emotions, perceptions, and behaviors. As a profession, we're really good at applying those talents to grow brands and businesses. Collectively, however, our profession has been less adept at engineering. Processes, systems, and technol [...]


Everything You Need To Know About The New Google+ Name Policy: An Explainer

google-plus-featured Yesterday's news that Google+ has dumped its real-name requirement raised a number of interesting questions, both philosophical and practical. Will Google+ become a haven for trolls? Will YouTube's notorious commenters now be able to unleash more ugliness behind a fresh cloak of anonymity? What is the process for changing a user name? What if you want to use only one name? Is it possible to change a Google+ vanity url? What about display of usernames via authorship? Will we start seeing CatLuvr34 and the like on Google search and News pages? I'll do my best to answer the questions be [...]


Get To Know: CMO & SVP Of Business Development For Sperry Top-Sider Chris Lindner

Chris Lindner headshot Part of Wolverwine Worldwide's family of branded footwear, Sperry Top-Sider was founded in 1935 by Paul Sperry, an avid sailor and inventor. During World War II, the brand's boat shoe was named one of the official shoes of the US Navy. Sperry Top-Sider later became the lead sponsor for the U.S. sailing team, and is currently the official boat shoe for The Head of the Charles Regatta. As Sperry Top-Sider's CMO, Chris Lindner oversees global marketing and brand strategy for the iconic brand, in addition to e-commerce, licensing, and international initiatives. Prior to this position, Lin [...]


Google+ Drops Real Name Requirement, Apologizes For Delay

google-plus-1920 Let the Google+ pseudonym rush begin. After three-plus years of restricting users to their real names on the network, Google+ announced today that it is abandoning the policy and allowing people to use any username they choose. Google's policy was among the more contentious issues surrounding the social network and had been softened several times, including making allowances for pseudonyms and nicknames in certain occasions. Today it opened the floodgates with a Google+ post: When we launched Google+ over three years ago, we had a lot of restrictions on what name you could use on your p [...]


Just Like Facebook, Twitter’s New Impression Stats Suggest Few Followers See What’s Tweeted

twitter-analytics-600 Twitter has new analytics available that let anyone understand exactly how viewed their tweets are. Those stats also clear something else up. Just like Facebook, what you share on Twitter isn't seen by all your followers. Facebook has been under fire for over a year as brands have noticed that their posts have gotten less engagement than in the past. A common reaction is that Facebook's news feed shouldn't be artificially deciding what to show to a brand's followers. "Just show everything, like Twitter does it," is a general refrain. Twitter even took a shot at Facebook over this, in [...]


Get To Know: FOX Head Of Corporate Marketing Dan Robbins

Dan Robbins With nearly two decades of marketing, product, creative, and business strategy experience, Dan Robbins serves as head of corporate marketing for FOX, a manufacturer of high-performance suspension products for a variety of on- and off-road vehicles, mountain bikes and motorcycles. Within his role at FOX, Robbins oversees the company's branding efforts, and creates integrated marketing strategies to drive demand worldwide. "The team I lead handles media relations, PR, and we also have a hand in investor relations," said Robbins, "Basically, if it's going to be seen, the marketing group has [...]


Tweeting For “America’s Diner” — 5 Questions With The Guy Driving Denny’s Social Success

dennys-restaurant-600 Denny's is quickly setting the tone for how a restaurant should engage its online audiences. The brand's quick witted and culturally relevant social posts have resulted in a sizable amount of followers across its social networks. In less than a year, the restaurant chain has increased its Tumblr audience by 253 percent and upped its Twitter audience by 132 percent to nearly 95,000 followers. As the senior vice president of digital strategy for Erwin Penland ad agency, Kevin Purcer oversees the team leading Denny's social strategy. After handling Denny's menus and merchandising business [...]


Thanks To “Right To Be Forgotten,” Google Now Censors The Press In The EU

right-forgotten-erase-past-600 The EU's Right To Be Forgotten removals have been happening for about a week on Google, and now news publications are discovering the fallout. For some searches, you can't find their news stories relating to certain people. In particular, both the BBC and the Guardian have shared examples of content that's now been "forgotten" in Google. The stories remain on the sites of both publications. You just can't locate them for certain searches related to the names of individuals they are about. (Postscript 5:50pm ET: Add the Daily Mail to the list, which has posted about removal notices it [...]


Get To Know: Porch.com CMO Asha Sharma

Asha headshot Asha Sharma has served as the Chief Marketing Officer of the Seattle startup Porch.com since its pre-launch days. Working alongside other team members, Sharma helped build out the online home improvement network's operations, business teams, and strategic partnerships - including Lowe's. "It's been a whirlwind," said Sharma, "Since our September 2013 launch, we've grown from 25 to about 150 employees and have rolled out to over 1700 Lowe's stores across the country." As CMO, Sharma is responsible for Porch.com's marketing, growth product development, sales and customer delight. She a [...]


25 Business Books CMOs Are Reading This Year

25-biz-books-cmos-600 It's no surprise marketers are often big readers. As a book addict myself, finding out what CMOs are reading is one of my favorite questions in our Get to Know interview series. With everything from new releases like Sheryl Sandberg's Lean In to classics like The One-to-One Future by Don Peppers and Martha Rogers, it turns out we've accumulated a solid list of business book recommendations from our CMO profiles. If you're on the lookout for something to read this summer, here's a collection of titles that have earned a mention in our Get to Know column. Top 25 Books CMOs Are Reading [...]


KLM Learns A Real-Time Marketing Lesson: Avoid Stereotypes

mexico-klm Real-time marketing is a tricky business. You want to be in the moment, you want to be witty and clever, you want to be true to your brand. And you want to do all that without offending potential customers. That final point is the most important -- first do no harm -- and it tripped up Dutch airline KLM in a big way Sunday. Moments after the Netherlands knocked Mexico out of the World Cup, KLM tweeted "Adios Amigos! #NEDMEX" with a photo of an airport departure sign, photoshopped to include a mustachioed, sombrero-wearing icon. The reaction on Twitter was instant and overwhelmin [...]


Google+ At 3 Years Old: Not A Ghost Town, But A Social Referral Graveyard

google-plus-graveyard-600 Let's put it aside from the get-go: Google+ is not a ghost town. Without a doubt there are millions of people who use and value the social network, which turns three tomorrow. There's a vibrant community of photographers; there are Hangout on Air true believers; there are marketers who swear it's the best social network for engaging with customers. And despite Walking Dead speculation driven by the unexpected resignation of longtime Google+ boss Vic Gundotra in April, two Google executives insisted this week that it won't go out with a whimper. But the fact is that by one importa [...]


Comscore: Apps Now Account For Half Of All Digital Media Time

mobile-devices-trends Even if you never looked at a single survey or piece of data you'd know that time spent with smartphones and tablets is growing dramatically, just from anecdotal experience. However, there are multiple studies that have reported mobile devices drive more than 50 percent of internet time. Digital metrics firm comScore now says that mobile devices (smartphones and tablets) "accounted for 60 percent of total digital media time spent" in May. More remarkably apps represent 51 percent of all digital media time. (Per comScore, apps constitute roughly 83 percent of mobile time spent; Nielsen sa [...]


Android Wear Smartwatches Compared: Samsung Gear Live, LG’s G Watch & Moto 360

android wear watches Google's Android Wear smartwatches are here! Well, almost. Those from Samsung and LG are available for pre-order now, with delivery early next month. A third from Motorola arrives later this summer. Should you go for one of the July releases and if so, which one? Or should you wait on Motorola? Here's our guide that may help. Want Google Now For Your Wrist? What's especially unique about Android Wear devices compared to other smartwatches like the Pebble or the Galaxy Gear is Google Now integration. Anyone who uses Google Now on their phone already -- and loves it -- may want to consider [...]


Twitter Wins Real-Time Marketing Smackdown; Agency Strategist Declares Facebook Organic Reach 100% Dead

snickers-twitter-v-facebook It looks like the perfect A/B test of real-time marketing. One tweet, one Facebook post for all the marbles. Snickers, like many a brand yesterday, joined the bite-jacking fray after Uruguay's Luis Suarez appeared to sink his teeth into an Italian defender during a FIFA World Cup soccer match. Snickers posted similar messages on both Twitter and Facebook. And what happened? The tweet -- "Hey @luis16suarez. Next time you're hungry just grab a Snickers. #worldcup #luissuarez #EatASNICKERS" -- got 39,000 retweets and 17,000 favorites. The Facebook post -- "Next time you're hungry just grab [...]


Get To Know: Taco Bell CMO Chris Brandt

Chris Brandt headshot As Chief Marketing Officer for one of America's most popular quick service restaurants, Chris Brandt heads up Taco Bell's brand marketing, media and brand sponsorships, consumer insights, brand experience, and digital marketing. During his three years with the brand, Brandt has overseen marketing strategy for ongoing and new platforms, leading the launch of Doritos Locos Tacos, and developing the Cantina Bell menu. Brandt started as Taco Bell's senior director of marketing in 2010. Two years later, he was promoted to vice president of marketing, helping bring to life the brand's "Live M [...]


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