Big Gap Between Awareness And Usage Of Digital Wallets

mobile-payment-wallet-featured Within the past week Google, PayPal and Amazon have all made moves in the "mobile wallet" arena. Amazon launched an Android-based mobile wallet app, focused on loyalty and gift cards. PayPal updated its iOS app to enable the addition of loyalty cards. Google updated its Wallet app to include the ability to add gift cards or send and receive money from friends. Apple is also reportedly in talks with credit card companies ahead of a potential mobile wallet launch this fall that would allow in-store payments. Apple currently offers this capability in Apple stores, through its Apple Store ap [...]


Opening Mobile Wallet Opportunities For Marketers

believing seeing is There is a lot of buzz about mobile wallets -- mostly, the challenges facing mass adoption of mobile payments. This has left many marketers to wonder how they will be able to implement innovative mobile payment technologies into their mobile/brand strategies. While the industry focuses its attention on m-payments (and lack thereof), marketers who want to stand out have a unique opportunity to get ahead -- with the non-payment side of mobile wallets. It Starts With The Consumer Consumers have made their preferences clear -- they want a shopping companion. Mobile wallets eliminate the need [...]


Google Wallet Coming To Glass To Enable “Send Money” Via Voice Command

google-glass-frame-600 According to a source who spoke with TechCrunch, Google Wallet is coming to Google Glass. The idea is to enable users to send money to friends, family and others through Glass-based voice commands. Last year at the Google developer conference, I/O, the company introduced the ability to send money through Gmail. It's a simple, almost frictionless process. Square also offers a similar way ("Square Cash") to send money to friends/family. It's not clear how many people are taking advantage of the send money feature in Gmail. Google hasn't shared any data to my knowledge; and since I never he [...]


Google’s Same-Day Delivery Pilot Goes Bi-Coastal

Google Shopping Express 1 In a sign that Google's pilot program for same day delivery has legs, the program is now available on both coasts. Consumers in Manhattan and the West Los Angeles area can turn to Google to get items from local shops delivered to their doorstep within a matter of hours. The company began testing its same-day delivery program, Google Shopping Express, in the San Francisco Bay area last spring. The program is designed to marry the convenience of online shopping with the instant satisfaction of brick-and-mortar purchasing -- and compete head-to-head with the Amazon Prime delivery service. T [...]


Google Wallet & Apple Passbook: A Brand’s Next Best Friends

google wallet POS Recently, the industry has seen a considerable amount of buzz surrounding mobile wallet applications such as Google Wallet and Apple's Passbook. Defined as an effective mobile solution for providing customer loyalty rewards and savings, there's no question as to why these apps are becoming more popular. Even though consumers have expressed a desire for mobile offers, some brands and retailers have been slow on the uptake. This column explores the loyalty and rewards features of each platform, their benefits and how they can be used to create a truly revolutionary customer experience when [...]


Google Launches Plastic “Wallet Card” To Revive Payments Initiative

Screen Shot 2013-11-21 at 6.13.06 AM I won't fully review the unlucky history of Google Wallet, a product which launched with very high expectations in September 2011. Its key personnel left (or were ousted) and it has effectively been blocked or thwarted by mobile operators with a competing payment product (Isis) that has just been released nationally, with a murky outlook. Google Wallet has also met with public indifference. Accordingly, a year or so ago there were rumors of a physical payment card that was supposed to extend Google Wallet's reach and use cases. However that launch was reportedly killed at the last moment. R [...]


Has Google Wallet Already Failed?

mobile-payment-wallet-featured Businessweek ran an article today in which it assesses the current state of Google's Wallet efforts. Osama Bedier, who came from PayPal and ran the Google Wallet initiative, is leaving the company. And, Google is rethinking its expectations of Wallet. Google Wallet is the consolidated product name for all stored credit card transactions online and on mobile devices. Google's merchant credit-card processing service for e-commerce (once called Checkout) is being discontinued. The company also declined to introduce a plastic payment card at its Google I/O developer conference. That payment [...]


Google Sunsets Google Checkout To Put Focus On Google Wallet

Google Checkout Logo Google is putting Google Checkout out to pasture and placing its payment processing future solely on Google Wallet. The company has announced it will retire Google Checkout in six months. The news comes a week after Google announced several new features for the Google Wallet platform. The new Instant Buy Android API is designed to make it easier for users to buy physical goods and services in native Android apps in as few as two clicks. The Wallet Objects API allows merchants to integrate their loyalty programs and offers into Google Wallet. And a new integration with Gmail will enable [...]


Blurring Online And Offline, Google Tests Same Day Delivery With “Shopping Express”

Google Shopping By some measures, e-commerce is doing very well. This past year, US retail e-commerce hit $186.2 billion, according to comScore. The firm added that Q4 was the first $50 billion quarter, which was also the "ninth consecutive quarter of double-digit growth." However, things are not all smiles and good cheer in e-commerce land. Relatively soon, sales tax for online purchases will be commonplace (as it now is in California), removing one of e-commerce's key advantages over traditional retail. Taxes are coming because e-commerce is now perceived as relatively stable, strong and mature (no l [...]


Google Breaks Up Mapping And Commerce Unit, Sends Jeff Huber To Google X

Google has decided to break up the unit that formerly combined mapping and commerce in a mini-reorganization coinciding with the transfer of Android to the leadership of Chrome SVP Sundar Pichai. Jeff Huber who formerly ran the combined commerce + local group is now becoming part of Sergey Brin's "Google X" team. According to the Wall Street Journal: The mapping unit will become part of the Google search team, led by Alan Eustace, and the commerce unit will be tucked into the advertising group, led by Susan Wojcicki.  The change may have been prompted by some tension in the combination o [...]


Rumor: Google Creating Amazon Prime Competitor Including Same Day Delivery

Google Shopping According to TechCrunch, Google is creating an Amazon Prime competitor. The two twists are: it will apparently be cheaper and also offer same-day delivery from selected brick-and-mortar retailers. TechCrunch says the new service will be called "Google Shopping Express." Apparently stores like Wal-Mart and Target are some of the potential offline retail partners. If any part of this is true (and it's likely that there's at least some truth to what TechCrunch is reporting) it's very interesting. Google is stepping up its campaign against Amazon, the undisputed king of online e-commerce. If [...]


Google Play Gives Email Addresses To Developers, Raises Privacy Issues

google-play-security-featured Attention is being focused on how Google Play -- Google's app and content store -- provides the name, email address and city location of those who purchase apps. Google's privacy policies don't make clear this is happening, something Google probably needs to correct. Personal Info That Google Gives Developers Developer Dan Nolan posted about this issue yesterday, saying that he found that for those who purchased his Paul Keating Insult Generator app on Google Play, he was able to see their email addresses, suburbs (which I'll assume means city names) and in some cases, their full names. [...]


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