The annual American Customer Satisfaction Index is out for social media sites, measuring satisfaction with Google+ for the first time against other social networks. What a debut! Google's year-old social network had the best satisfaction while the world's most popular social network, Facebook, came in last. Top Marks For Google+ The scores look like this: On the scale, 100 would be perfect satisfaction. Google+ came in at 78, or what I'd call a B- or C+ letter grade, far from perfect. But it was much better than Twitter (64 points, rated for the first time), LinkedIn (63 points, also rate [...]

Related Topics: Channel: Content Marketing | Facebook | Facebook: Statistics | Features & Analysis | Google: Google+ | LinkedIn | Pinterest | Statistics: General | Statistics: Popularity & Usage | Statistics: Social Media | Top News | Twitter | Wikipedia

When Wikipedia, the fifth most-visited site on the web (source), went offline for 24 hours last week as part of the mass SOPA/PIPA legislation protests, millions of Wikipedia users were left in a state of virtual limbo. What to do? Where to go? Who ended up getting all the traffic while Wikipedia was down for a day? According to Experian Hitwise, Wikipedia's loss was a win for Facebook, Twitter and several answer/homework websites. This first chart shows the overall downstream traffic from Wikipedia on January 18th - the day of the protests. Facebook was the most visited site from Wiki [...]

Related Topics: Channel: Content Marketing | Facebook | Social Media Marketing | Statistics: Online Behavior | Top News | Twitter | Wikipedia