Nielsen: Consumer Trust In Traditional Media Ads Fall, While Confidence In Mobile, Social And Online Rise

Word-of-mouth recommendations and reviews, either from someone they know or a stranger’s opinions online, are the most trusted sources of information for buying decisions, according to the latest Nielsen’s latest Global Trust in Advertising report, The findings speak highly for information gathered through social media or other forms of user-generated content.

Meanwhile, though traditional paid media still are trusted by a great number of consumers, their influence is on the decline. Nearly half of consumers around the world say the trust ads on TV (47%), in magazines (47%) and in newspapers (46%), but those numbers dropped by 24%, 20% and 25% respectively, in a relatively short period of time — between 2009 and 2011.

Still, Nielsen notes that global advertising spend increased 7 percent from 2010 to 2011, driven by a 10% increase in television advertising.

Among the more marketer-driven sources for online information and advertising, company websites and permission-based emails fared well. Fifty-eight percent of global online consumers trusted information they found on a company website, and 50% trust emails they signed up to receive.

Next up on the trust scale are search engine ads, which are trusted by 40% of those surveyed. Thirty-six percent trust online video ads, and 30% believe banner ad messages. Notably, the banner ad number has increased 27% since 2007. Sponsored ads on social networks are trusted by 36% of respondents.

Mobile ads of various types have increased trust levels 61 percent since 2007 and 21 percent since 2009. The most trusted are display ads — both videos and banners — on tablets or smartphones, which are trusted by 30% of global respondents. Text ads on mobile phones are slightly less trusted, at 29%.

Interestingly, Nielsen found that relevance often correlated strongly with trust, suggesting that online marketers could raise trust levels by making ads more relevant.

To conduct its research, Nielsen surveyed more than 28,000 Internet respondents in 56 countries.

Related Topics: Channel: Display Advertising | Display Advertising | Email Marketing | Facebook: Advertising | Mobile Marketing | Search Marketing | Social Media Marketing: Advertising | Statistics: General


About The Author: is executive features editor of Marketing Land and Search Engine Land. She’s a well-respected authority on digital marketing, having reported on, written about and worked in digital media and marketing for more than 10 years. She is a previous managing editor of ClickZ and has worked on the other side of digital publishing, helping independent publishers monetize their sites in her work at Federated Media Publishing.

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  • Serpholic Serphoic

    The complete details of the  online advertising and global trust in advertising survey is very useful and informative helps a lot for checking the details related to our own business.

  • Erik Posthuma

    People don’t trust mobile display/text ads. Is this because we’re not creating good ones?
    A TV ad is far away, it’s content pushing, it’s mass, I can forgive an ad made for the masses.
    My mobile is an extension of me. It’s personal. If you talk to me through a mobile ad then talk to ME, not to the masses.
    Interesting data. Thanks Nielsen!

  • 云 陈

    Each person is different, and the only one.

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