• kevincarney

    For years I thought such complaints about Yelp were from business owners who were blaming Yelp for having some bad reviews.

    At the time I owned a prior business that had a few bad reviews and several good reviews on Yelp.

    When you viewed our profile page, the few reviews that were displayed were bad ones. There was link that said something like “More reviews” that allowed you to see all of them.

    Then one day I got that call from a Yelp sales rep.

    He said in very clear language that for $350 a month they would display positive reviews in the main profile.

    This occurred in late 2008 or early 2009.

    I was shocked.

    I’ve been unable to trust Yelp reviews ever since.

  • Jacob At WarmThoughts

    I have no hard proof regarding extortion, just a very strange coincidence of a Yelp rep phoning right after a number of reviews were filtered. I do know, from personal experience that Yelp’s filters are faulty. Fifteen 5 star reviews have been filtered for a business whose owner I know and I also know most of the reviewers. The reviews are real, the reviewers are real, and every review for this business has been filtered. I have read many similar stories. I am very curious to know the total number of “filtered” reviews and the percentage that are positive. There may be as many filtered as unfiltered. My guess is that negative reviews are filtered less frequently than positive reviews. “Trustworthy ” is a laughable attribute for for Yelp. I certainly don’t trust Yelp to be a fair, unbiased review site.

  • Mike

    Have you seen Yelps own rating on Yelp? It’s atrocious. If there were one business who would have five stars it’d be Yelp dont you think?

  • rzdave

    Only companies such as Consumer Reports, which accepts NO ADVERTISING, can be relied upon for unbiased reviews. The moment a company, such as Yelp, starts asking for advertising revenues to profit from, then such a company can no longer be relied upon as an impartial review site. Of course, the moment they stop accepting advertising, their for profit model for business ceases to exist. I dont expect that the stockholders would want that. But certainly the public should take the reviews with a grain of salt since its obviously biased.

  • http://www.mybirthdaye.com/ Rohan Bhardwaj

    This is growing as a fight with no results. Business owners needs to understand that their sue will not change anything.

    Yelp is a customer review site, and they can’t afford to spend money to create bad reviews just for the sake of advertising, since anyways they will get advertisers.

    So, I wish the business owners stop this childish games and focus on their business quality.

    P.S. I found this post on Kingged.

  • Michael Weimer

    I firmly believe that Yelp should be held accountable for their actions under these practices. In effect, they are the “gate keeper” to which reviews they deem appropriate and or not. As a small business owner, I have a very good Yelp rating with 1 negative from someone we believe has never even visited our establishment. As a proprietor, I know my customers every day because I work in my establishment everyday, as I review the “filtered” I see my regulars and some have even purchased a Yelp deal!

  • JonInCa

    You are naïve. WHO decides if a review is recommended, not-recommended, or removed completely? WHO decides in what order reviews will appear for every business listing? WHO decides whether a business listing can be removed off Yelp? Yelp does. When YOUR reputation, Rohan, is controlled by an organization that refuses to be open and honest about their business practices.. .maybe THEN you will understand the frustrations of small business owners being strong-armed by internet gangsters like yelp.