Twitter’s “Let’s Get Started” Box Blocked Some Users From Web-based Tweeting

Twitter BirdAs the LA Times has also reported, a random group of Twitter users are unable to send out tweets from the Web because they’re getting a “Let’s get started” content box in the spot where they’d normally be able to write and send a tweet.

And these folks are none too pleased about the change, particularly because the “Let’s get started” box is sometimes showing up on the accounts of people who’ve been on Twitter for years.

Here are some of the tweets I’ve found by doing some Twitter searches. The first one below shows the box — which offers a step-by-step guide that should be for new users — appearing to someone who’s send out more than 50,000 tweets.






The steps shown above are similar to what Twitter asks new accounts to do. When signing up for Twitter, new users are forced to follow a minimum of five accounts — just like what’s indicated in the second checked item above. (Twitter suggests numerous popular accounts to make it easy, and then the user can unfollow any or all after the account setup process is complete.)

Of course, what should be showing there is the standard “Compose new Tweet…” box, right below the user’s basic profile stats.


We’ve reached out to Twitter’s communications team for comment, but may not receive a reply at this hour. We’ll update this post if and when we learn if this is a bug or something else.

Postscript: Twitter did contact me about an hour after our story was published, but declined to comment on what was going on. I say “was” because it appears, at least from one of the users above, that the checklist has gone away and the “Compose new Tweet” box is back:


So, it seems safe to say that this was a temporary bug that’s now been fixed. With that in mind, I’ve updated the headline a bit, changing the word “Blocks” to “Blocked.”

Related Topics: Channel: Social Media Marketing | Top News | Twitter: Accounts & Profiles | Twitter: User Interface


About The Author: is Editor-In-Chief of Marketing Land. His news career includes time spent in TV, radio, and print journalism. His web career continues to include a small number of SEO and social media consulting clients, as well as regular speaking engagements at marketing events around the U.S. He recently launched a site dedicated to Google Glass called Glass Almanac and also blogs at Small Business Search Marketing. Matt can be found on Twitter at @MattMcGee and/or on Google Plus. You can read Matt's disclosures on his personal blog.

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  • Ari Herzog

    I had that snafu box yesterday. The only way I could tweet from was by replying to someone and backspacing to get a place to compose a tweet. I eventually followed their prompt to find gmail contacts to follow and it was back to normal.

  • Matt McGee

    Assume it’s back to normal now, Ari?

  • Ari Herzog

    Presumedly. But as I commented above, once I followed their prompts, the box disappeared.

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