• Marketing Land
  • Sections
    • CMO
    • Social
    • SEM
    • SEO
    • Analytics
    • Display
    • Retail
    • MarTech
    • Resources
    • More
    • Home
  • Follow Us
    • Follow
  • Marketing Land
  • CMO
  • Social
  • SEM
  • SEO
  • Analytics
  • Display
  • Retail
  • MarTech
  • Resources
  • More
    • Follow
  • SUBSCRIBE

Marketing Land

Marketing Land
  • CMO
  • Social
  • SEM
  • SEO
  • Analytics
  • Display
  • Retail
  • MarTech
  • Resources
  • More
  • Home
  • Newsletters
  • Home
Retail

Consumers spent a record $6.22 billion online on Black Friday

Shoppers are no longer waiting for Black Friday and they're purchasing on smartphones more than ever this year.

Robin Kurzer on November 26, 2018 at 2:12 pm
  • More

Shoppers dropped a record $6.22 billion online on Black Friday, according to Adobe Analytics data released this weekend — an increase of 23.6 percent over last year.

Adobe’s report is based on an analysis of more than 1 trillion visits to U.S. specific sites and 55 million SKUs.

The shopping weekend was peppered with new holiday shopping records and emerging trends such as an increasing number of consumers making purchases on the actual Thanksgiving holiday, usually from their phones.

Shoppers are going straight from the turkey to their phones. Though we’ve reported before that consumers are starting their holiday shopping earlier than ever, Adobe’s data shows that Thanksgiving Day itself is now the fastest growing shopping day with 28 percent growth in revenue over last year (though Salesforce reported a less impressive, but still solid 18 percent growth). And marketers were prepared: Adobe found that, for the first time, online prices on Thanksgiving Day were as low as on Black Friday.

Salesforce reported that consumers were literally taking to their phones immediately after dinner, with mobile usage ramping up after 4 pm and peaking between 8 pm and 10 pm, local time. Salesforce based its numbers on a variety of sources including shopper data, consumer engagements and public social media conversations and surveys.

“The trend of people increasingly shopping online on Thanksgiving has developed over the past few years,” an Adobe Analytics spokesperson said. “We attribute this to many consumers being on the road or with family during the holiday, and they’re using this time to shop (often via mobile). The takeaway for marketers is there’s an opportunity to market to consumers on and around Thanksgiving Day – not only the traditionally known shopping holidays like Cyber Monday and Black Friday.”

Consumers are phoning it in. Black Friday was also the first day ever to see more than $2 billion in sales coming from smartphones alone, according to Adobe’s research.

Adobe’s running total as of publication.

Consumers made a staggering $2.1 billion in purchases on their phones on Black Friday, obliterating the previous record of $1.4 billion set on Cyber Monday last year. More than one-third (33.5 percent) of online Black Friday sales were made on smartphones, compared to 29.1 percent on Black Friday last year.

“Retailers and brands have finally cracked the code with the mobile user experience,” Rob Garf, VP of industry strategy and insights at Salesforce, said. “Shoppers can now engage with ease and convenience that finally break down the traditional friction between inspiration and purchase.”

What to read next

  • Declining engagement, conversions cast shadows on otherwise sunny Black Friday weekend
  • Amazon ad spend up 3.5X Thanksgiving week compared to pre-holiday ad investments
  • Move over, Prime Day; Amazon’s Cyber Monday takes the crown
  • 165 million people shopped online and in stores over Black Friday weekend

New trends. Another trend that’s coming into focus this holiday season is the rise of the Buy Online Pick Up In-Store (BOPIS) customer that doesn’t want to spend time shopping inside a brick-and-mortar location, and instead “clicks and collects.” Adobe reported that BOPIS sales were up 50 percent over last year, making it something that maketers should watch, and make easier. We’ve also seen an increase in social referrals — Salesforce says that retail traffic driven by social is up 41 percent from last year.

Why it matters. While another Black Friday is in the books, the holiday season is just getting started. Cyber Monday is underway and Adobe predicts that it will be the largest online shopping day in history, expected to generate a mind-boggling $7.8 billion in sales — 17.6 percent more than last year. As of 10 am Eastern time Monday, Adobe Analytics was reporting that Cyber Monday had already reached $531 million in online sales.

Though savvy marketers should look at the shopping season with a wider lens that just the Black Friday/Cyber Monday weekend, it’s clear that there is still a lot of opportunity there. Marketers should focus on making the mobile experience better and pace their sales and promotions throughout the holiday season, instead of focusing solely on Black Friday.

Even some of the challenges retailers faced this weekend can provide excellent lessons to marketers. Out-of-stock messages derailed customers and caused those retailers to lose sales. Adobe said that more than 2 percent (2.18) of product page visits saw out-of-stock messages over the weekend, up slightly over the season average 2.12 percent, but below Thanksgiving’s (3.26 percent) and Black Friday’s (2.85 percent).

Adobe notes that these cost retailers up to $140 million in lost online sales over the weekend, up to $120 million on Thanksgiving and up to $177 million on Black Friday — a waste that could have been avoided.



About The Author

Robin Kurzer
Robin Kurzer started her career as a daily newspaper reporter in Milford, Connecticut. She then made her mark on the advertising and marketing world in Chicago at agencies such as Tribal DDB and Razorfish, creating award-winning work for many major brands. For the past seven years, she’s worked as a freelance writer and communications professional across a variety of business sectors.

Related Topics

Black Friday & Cyber MondayChannel: RetailHoliday Retailer

We're listening.

Have something to say about this article? Share it with us on Facebook, Twitter or our LinkedIn Group.

ATTEND OUR EVENTS

MarTech 2021: March 16-17

MarTech 2021: Sept. 14-15

MarTech 2020: Watch On-Demand

×

Attend MarTech - Click Here


Learn More About Our MarTech Events

February 23, 2021: SMX Report

April 13, 2021: SMX Create

May 18-19, 2021: SMX London

June 8-9, 2021: SMX Paris

June 15-16, 2021: SMX Advanced

August 17, 2021: SMX Convert

November 9-10, 2021: SMX Next

October 2021: SMX Advanced Europe

December17, 2021: SMX Code

Available On-Demand: SMX

×


Learn More About Our SMX Events

White Papers

  • The State of Local Marketing Report 2020-2021
  • Quality CRM Data: The Key to Delivering Great Customer Experiences
  • How the Microsoft Search Network Can Maximize Your Search Campaigns
  • The Marketer’s Playbook for Customer Acquisition
  • How To Optimize SEO With UGC
See More Whitepapers

Webinars

  • How to Avoid the Digital Transformation Trap
  • How to Build a Marketing System of Record
  • Meet BIMI: The brand-boosting email security marketers must have for 2021
See More Webinars

Research Reports

  • Local Marketing Solutions for Multi-Location Businesses
  • Enterprise Digital Asset Management Platforms
  • Identity Resolution Platforms
  • Customer Data Platforms
  • B2B Marketing Automation Platforms
  • Call Analytics Platforms
See More Research
Receive daily marketing news & analysis.
Marketing Land
Download the Marketing Land app on iTunes Download the Marketing Land App on Google Play

Channels

  • MarTech
  • CMO
  • Social
  • SEM
  • SEO
  • Mobile
  • Analytics
  • Retail
  • Display

Our Events

  • MarTech
  • SMX

Resources

  • White Papers
  • Research
  • Webinars
  • MarTech Conference
  • Search Marketing Expo

About

  • About Us
  • Contact
  • Privacy
  • Marketing Opportunities
  • Staff
  • Connect With Us

Follow Us

  • Facebook
  • Twitter
  • LinkedIn
  • Newsletters
  • Instagram
  • RSS
  • Youtube
  • iOS App
  • Google Play

© 2021 Third Door Media, Inc. All rights reserved.

Your privacy means the world to us. We share your personal information only when you give us explicit permission to do so, and confirm we have your permission each time. Learn more by viewing our privacy policy.Ok