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What is the future of artificial intelligence?
Marketers say that 2018 will see deeper personalization, innovations in voice AI and an enhanced view of the customer journey.
Speak up, Alexa
Gregg Johnson, CEO of Invoca, a call tracking and analytics service, says that 2018 will be “the year the voice trend becomes undeniable.”
“As people increasingly trade typing for talking, we’ll see more companies invest in developing for voice interfaces,” Johnson said.