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Helpshift adds a GDPR compliance tool
The customer support platform’s addition of an Issue Redaction Tool illustrates the balancing of brand-vendor responsibilities that GDPR will bring.
Compliance with the upcoming General Data Protection Regulation (GDPR) by a brand and its vendors is going to be a dance of expectations.
To take one example: There’s news from customer support platform Helpshift, which has announced a new GDPR compliance capability for its platform.
Also unveiled were a Real-Time Operations Dashboard and access to Helpshift’s chatbot support by Zendesk users. Founded in 2011, Helpshift provides B2C customer support for mobile web, apps and website chat.
The GDPR compliance is based around a new Issue Redaction Tool that will allow brands to comply with user requests, such as providing a customer’s record of personal data, removing customer data or fulfilling similar requests.