KLM now offers flight help via Twitter and WeChat bots
The Dutch airline’s expansion beyond Messenger is another step in the bot-ization of customer service.
It’s not difficult to imagine that, within a few years, many common business tasks and customer service requests that can be handled entirely online will be conducted by an intelligent bot.
Case in point: KLM has launched bots for Twitter and WeChat. And they are fluent in 10 languages.
The Dutch airline says this is the first integration of Twitter Direct Messages into a global airline’s online checkout process and the first airline bot for WeChat outside of China. KLM also offers a similar bot on Facebook Messenger, where it says it was the first airline to do so.