Chat & Text Messaging Apps
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Chat & Text Messaging Apps
Stay up to date with what’s new in the world of instant messenger applications, mobile texting apps for Android and iPhone platforms, with a focus on news about marketing opportunities within text messaging apps and mobile messaging platforms.
See also: Snapchat
Messenger’s M assistant will suggest buying movie tickets through Fandango, sharing GIFs
M will use Fandango’s Chat Extension so that people can pull up a list of showtimes from Fandango’s site when planning an outing with...
Facebook tests group video chat app called Bonfire
Facebook’s Messenger added group video calling last year, begging the question of why the company needs another stab at the...
Intercom releases what could be the first civilized bot
The customer communications platform says its new Operator bot breaks new ground with rules for...
Facebook’s newly purchased Ozlo may have jobs beyond Messenger
In addition to assisting/replacing the M project, Ozlo could help weed out fake news and colonize a variety of...
CommuteStream now offers native ads for dozens of transit apps around the US
The Chicago-based company, which says it is the only one specializing in ads for these kinds of apps, is expanding its markets and going beyond...
Facebook expands test to show News Feed-like ads in Messenger globally
The sponsored message inventory is available by default for Facebook Traffic and Conversion campaign...
Snaps launches a Marketing Cloud for chatbots, messaging and emojis
New York City-based company is offering a self-service platform so marketers can target users with automated...
Facebook’s Messenger officially debuts Discover tab to highlight chatbots, businesses
Messenger’s Discover tab will not include ads but will list businesses and bots a person recently messaged and feature others by popularity...
Facebook Messenger’s M assistant now suggests saving links, calling people
Messenger began rolling out M Suggestions in April to augment people’s conversations and make them more aware of under-the-radar...
Sprout Social releases first non-developer bot-building platform for Twitter
It’s not AI, but the idea is to manage customer inquiries before turning the inquiring user over to a live...
LivePerson offers first out-of-box integration with IBM’s Watson Virtual Agent
Watson’s sophisticated bot can complete user inquiries up to half of the time, without having to hand off to a live...
Apple’s Business Chat is a powerful new channel for customer service & inbound sales
Although it follows efforts by Facebook and Microsoft, it has a number of innovative features the others...
Shopify’s business assistant bot Kit is now free to merchants
Through textual conversations, Kit recommends and implements a variety of marketing and management tasks for...
KLM now offers flight help via Twitter and WeChat bots
The Dutch airline’s expansion beyond Messenger is another step in the bot-ization of customer...
Microsoft clones Snapchat’s Stories for its reimagined Skype experience
Microsoft also sees the app as a search and discovery tool....
Instagram ads can now link to brands’ Messenger accounts, bots
Brands’ links can be attached to photo, video and carousel ads on Instagram and use referral codes to open a specific messaging thread on...
Knoema offers a chatbot interface for its data search engine
Called Yodatai, she’s the latest attempt to make data accessible through...
Facebook Messenger makes chatbots easier to find and use with new Discover tab, Chat Extensions
"We have a shot at becoming the Yellow Pages of messaging apps," says Facebook's Messenger boss, David...
Inside chatbots’ year of growing pains: ‘We’re at an inflection point’
Chatbots in apps like Facebook's Messenger and Kik have struggled to live up to the hype, but that might actually help them...
Bot-to-bot marketing is coming soon. Are you ready?
Martech's future isn't only about bots and agents talking to consumers. Here's what it means when they start talking to other bots and...
