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Social is the future of customer service

You’re responding to your customers on social. You have agents who are tasked with answering tweets and comments and routing questions to the appropriate channels. You know that digital and social are the future of customer service. The question is, how do you get there? In this guide from Lithium, you’ll learn: the value of […]

Digital Marketing Depot on November 21, 2016 at 1:07 pm

You’re responding to your customers on social. You have agents who are tasked with answering tweets and comments and routing questions to the appropriate channels. You know that digital and social are the future of customer service. The question is, how do you get there?

In this guide from Lithium, you’ll learn:

the value of social customer service;
best practices for social customer service;
key metrics to watch; and
operational and cost considerations.

Visit Digital Marketing Depot to download “The Definitive Guide to Social Customer Service Success.”

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Digital Marketing Depot

Digital Marketing Depot is a resource center for digital marketing strategies and tactics. We feature hosted white papers and E-Books, original research, and webcasts on digital marketing topics -- from advertising to analytics, SEO and PPC campaign management tools to social media management software, e-commerce to e-mail marketing, and much more about internet marketing. Digital Marketing Depot is a division of Third Door Media, publisher of Search Engine Land and Marketing Land, and producer of the conference series Search Marketing Expo and MarTech. Visit us at http://digitalmarketingdepot.com.