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Social is the future of customer service
Engage with your customers on the channels they prefer.
You’re responding to your customers on social. You have agents who are tasked with answering tweets and comments and routing questions to the appropriate channels. You know that digital and social are the future of customer service. The question is, how do you get there?
In this guide from Lithium, you’ll learn:
- the value of social customer service;
- best practices for social customer service;
- key metrics to watch; and
- operational and cost considerations.
Visit Digital Marketing Depot to download “The Definitive Guide to Social Customer Service Success.”