Soapbox: Your customers are everywhere, but here’s why you don’t need to be
In today's Soapbox, focusing on the critical moments in your customer’s journey will increase your odds of delivering an exceptional experience and avoid diluting your resources.
We think brand leaders pay creative agencies for big, bold ideas. Ironically, they tend to pick the safest option: pushing piles of expected content through as many channels as possible.
But just because there are more agencies can do, doesn’t mean they should be doing it.
In fact, research revealed the following conclusion: the future of effective content marketing is, well, less content.
Blog content, for example, isn’t generating the kind of gains marketers expect given the time and money they put into it. A BuzzSumo analysis of one million blog posts revealed that 50% of randomly selected posts received only eight shares or less.
New apps aren’t faring much better. In fact, few consumers find branded apps useful at all, with more than 90% of branded apps having fewer than 10,000 downloads.
So, why are brand leaders still introducing content to new channels despite the low payoff? The competition for attention has never been steeper.
Now, consider the impact of one of the most celebrated marketing acts in recent memory: Fearless Girl. Billions of impressions generated from a single, culturally relevant brand expression. And yet the marketing team for State Street Global Advisors only spent $250,000 – and that includes working media and production.
This proves that by limiting your scope of work and focusing on the critical moments in your customer’s journey, two things happen: you increase your odds of delivering an exceptional experience (instead of a potentially mediocre one), and you avoid diluting your resources. It’s a win-win.
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