Zoho unveils the ‘first bot for CRM,’ plus a new ‘serverless’ infrastructure service
Known for its collection of business software, the company is now adding a voice/text conversational interface and a for-hire backend to its CRM.
Zoho offers an expansive suite of tools for businesses, covering sales, marketing, customer support, finance and other necessities.
This week, the company announced its first bot and launched an infrastructure service in support of apps made with its tools.
The bot – or AI assistant, in the company’s description – is call Zia Voice, and Zoho describes it as the first conversational agent designed for sales teams. More specifically, it offers a voice and text chat interface for Zoho’s customer relationship management (CRM) system on mobile devices, and text-only conversations on desktop.
Zia Voice draws on the Zia layer of artificial intelligence that Zoho added about a year ago.